Existing Ricoh customer in PA just signed for a new Konica Minolta solution. Reason for the move, poor customer support at Ricoh.

Nothing but crickets in here lately. What's the latest from the front lines of Ricoh? Any new news about the much talked about transformation of the company from last year?

Guhhh! Why doesn’t ricoh just make quality products that people actually want. If and when you mess up take responsibility for it and do right by the customer... but not the Ricoh way. Just keep trying to bury it under a mountain of PR “news” and... —  read more 

It's ridiculous how some offices are stretched so thin and how some techs are constantly being sent out of their areas to help surrounding offices. The only thing keeping it from getting worse is that customers are leaving. Not a great either way.

I see it posted constantly but have no idea what it means. Can anyone enlighten me?

I left Ricoh a few months ago to go to work as a technician in a different industry. What I do now is very similar to what I did as a copier tech, but it is on different machinery. Here's the difference. In my first week I was given uniforms, 5... —  read more 

We have been sliding down the slippery slope on this for the last few years. The quality of service calls has been declining in part due to service managers covering two territories and twice the number of techs. They have been increasingly chained... —  read more 

This isn't meant to be offensive to anyone, but after recently leaving I'll point out a few things I see about working at Ricoh Don't believe any of the slick HR training you see, all they want is for you to do you job with a smile on your face... —  read more 

It's disheartening to see how little this company cares about its employees and how it's been affecting everybody who works here. Employee morale is close to hitting rock bottom. So many are leaving or looking to leave because they just want to get... —  read more 

Being employed at Ricoh equals no work/life balance because we keep losing people to layoffs and attrition and are expected to pick up their work. It also equals having to deal with a toxic work environment and incompetent managers daily, all while... —  read more 

Does anyone know the physical location of the new Ricoh Digital Services Center? No one seems to have an actual... —  read more 

I'd like for somebody to name another company where the longer you've been employed the less you are appreciated? Can anybody find another company like that? I only worked for two companies before Ricoh, but I'm pretty sure that it's a universal rule... —  read more 

Surprising that Ricoh cut the most positions given they already cut so much in recent years. Based on the financials things are really grim. Major restructuring coming to stay operational in North... —  read more 

How many of you are praying to be laid off?

This seems to me to be a formula: the more years an employee has spent in this company, the less marketable his or her skills are. I am very sorry to have ever applied for a job here. Having Ricoh on resume seems to me to be completely worthless. I... —  read more 

Well, just like the majority of companies that struggled through the pandemic, obviously with print volumes being down, it hit our industry more than most. Is this stock price hollow? We'll see. A lot of investment sites are saying "hold" and one... —  read more 

Who has the info on June layoffs?

ricoh telling investors (spun message to dealers) they are getting out of print... and into "Digital Services" … brilliantly vague enough to mean just about anything. Like xerox they're also relabeling the same 3rd party engine and intent on pushing... —  read more 

Ricoh has a history here. Anyone seen signs of this recently? https://www.forbes.com/sites/deborahljacobs/2013/11/03/11-sneaky-ways-companies-get-rid-of-older-workers/?sh=95982e56d0e8

So Ricoh is in a new fiscal year, what lies ahead? I am looking for the good and bad. Seems like mostly negative stuff on here so maybe someone can enlighten us without fluffing it up.

Seems like there is no push for anyone to perform. I don’t even believe texts are being judged by the numbers they are putting out. Sales seems to barely be placing anything. What does the future hold…?

https://www.globenewswire.com/news-release/2021/04/01/2203715/0/en/Konica-Minolta-Announces-Strategic-Changes-to-Support-Customers-and-Independent-Dealer-Channel.html

Hey all you disgruntled past employees and naysayers.....where's the beef? Still working. 37 years with the company and still ticking. The gloom and doom hasn't hit my marketplace, and probably won't. Look forward to another 6-7 years before... —  read more 

Ever seen first hand how reps bundle unsought stuff into mfp deals to hit targets / spiffs? What's your confidence level that the Docuware 40% increase in business is actually being used by customers?

Expects net sales for FY2020 to be down 17.2% YoY to $15.3 billion Expects to finish with operating loss of $452 million FY2021 goal is $17.5 billion in net sales Operating profit of $461 million Plans to save $212.5 million via “optimizing its... —  read more 

I stopped by to see what’s going on in my old company. Judging by the posts, nothing new. Is it possible that they don’t even want subpar workers now? ricoh has not wanted “fantastic” workers for a long time as higher tier talent costs money. Now... —  read more 

I am thinking Ricoh doesn’t even know how they are functioning as they move forward. They seem to push all the motivated fantastic workers out the door and rely on mostly inefficient managers to pretend what they do counts. Maybe spend a... —  read more 

https://www.industryanalysts.com/031021_ricoh_wh/ Wait up... serious back pedaling. Ricoh not out of print, in fact there is an "expansion of print"... Bloomberg article was just a "misunderstanding" by the journalists covering event. Investment... —  read more 

ricoh is really turning a corner and successfully transformating. Opportunity and growth must be high if people are walking away from careers in medicine to join... —  read more 

This is for employees who have been with the company for 15+ plus years: how many strategic moves, policy changes, slogans, buzzwords, or any other ideas that have come from management, have actually made a positive impact on our business? I'm really... —  read more 

Ricoh CEO details plans for future Interview published in Japan Times magazine of Jake Yama****a, president and CEO Sales in its DocuWare ECM division up 48% in Europe in 2020 Aims to shift to a digital services company Goal of 150 billion... —  read more 

All they gotta do now is buy up some bargain college dorm room companies so made up hooey slogan, "Digital Services Company" makes some sort of sense. I can't believe people are buying this... —  read more 

https://www.google.ca/amp/s/www.nasdaq.com/articles/ricoh-co.-ricoy-moves-15.1-higher%253A-will-this-strength-last-2021-03-04%3famp

Without any exaggeration, I do the amount of work for three people. I doubt that other people's situation is any better. After more people left, I expected them to be replaced. However, this has not happened, nor is there any indication that it could... —  read more 

After reading alot of negative reviews about bad managers, bad products and horrible work ethic. I was wondering why Ricoh don't have a union

So much easier being a ricoh tech with incredible technological leaps in innovation like this!

I've lost touch with my old co-workers over the past several months, mostly I felt too embarrassed I am still collecting UI, however, I'm insanely curious to know what is going on. I know alot of what is posted on here is rumor and conjecture until... —  read more