Happening again big chunk given or sold to dealer. Paid how much to buy the s**t show I mean Ikon now giving it all back. Gives you a warm fuzzy feeling working here
I'm shamelessly stealing this from another forum
A Japanese company and a North American company decided to have a canoe race on the St. Lawrence River. Both teams practiced long and hard to reach their peak performance before the race. On the big day, the Japanese won by a mile. The North... — read more
Ricoh Rocked with Excessive Fee Suit
Imagine. Change! What a great company. Better increase those shipping and handling charges ricoh… https://www.napa-net.org/news-info/daily-news/ricoh-rocked-excessive-fee-suit
Nepotism is a huge issue
I'm not going to claim that this is the case for everybody, but it certainly is for the majority of employees. Unless you know someone there is no chance to be promoted or moved around. I've been passed for promotions twice in as many years for... — read more
So much for mission statements and ethics
I was a Ricoh field service technician until just a couple months ago. I worked for them for 6 years. Some of the products are good especially the black and white copiers as they are more reliable and not so complicated to work on because they are a... — read more
Anyone had a xerox service on a ricoh printer yet? Is it only on certain machines?
https://m.youtube.com/watch?v=1iaqy5KF9eU
Ricoh Energy Star Compliant…Zzzzz
Incredible what this company puts on a stick and pumps up and down. Go back to sleep until you have something to talk about. Washing machine more useful than ricoh’s printers… better built and less expensive... — read more
Where's my Tech is the nail in the coffin for service
With the launch of the WMT today, I've already applied for a few new jobs. A big part of this job is the freedom to work at your own pace, and as long as your calls get done & the customers are happy, you're free to do what you will. That's why we... — read more
Ricoh buying Fujitsu scanners… one person’s trash is something ricoh could sell.
Fujitsu shedding this piece of business to focus on growth and looking ahead into the a sustainable future… ricoh? Not so much. Ricoh basically a bottom feeder shopping for hardware tech at other companies’ garage sales. And it’s SCANNERS… ricoh... — read more
This company just keeps getting weirder…
https://www.law360.com/employment-authority/amp/articles/1485251
Xerox to start training to take Ricoh service calls.
Xerox services received notification of new training courses on how to take Ricoh service calls. This happened with Lexmark, then they had service train on the equipment. Not sure what this spells for Ricoh, it definitely sucks for us since we are... — read more
“Japanese entity quit due to management issues.”
Hope they pay COD. Management Issues? Laughable… https://m.economictimes.com/industry/cons-products/electronics/minosha-india-eyes-rs-500-crore-turnover-in-five-years-post-ricoh-deal/amp_articleshow/90620122.cms
Can it go from bad to worse
In the last 2-3 weeks our field service team had 2 techs quit and find better paying jobs (no surprise there). Our service call volume was already high at that point as we never recovered from all the covid related job cuts and now we're drowning... — read more
Getting rid of experienced employees is not a good idea
Contrary to popular opinion, getting rid of experienced employees will not solve all of the company's problems, especially not those that were created by this self-serving management. This was attempted before by many and it always ended in disaster... — read more
Ricoh India (Minosha).
Wonderful messaging….Do your auditors have offices in New York? London? https://www.printweek.in/Features/our-goal-is-to-reestablish-trust-for-ricoh,-says-atul-thakker-of-minosha-55905?amp=1
Ricoh Officially Out of Ideas…
Exciting new innovation is (drum roll) a water mill? Archimedes family getting any royalties for this? This 8th grade science fair tech makes photocopiers look cutting age. Maybe that was the strategy? Anyone still wondering why their ricoh job is... — read more
April cuts coming?
Does anybody know more about this?
Is Ricoh still shipping toner and parts to Russia?
I just see “devices” not being shipped. Can someone please define?
Rigid and old-school
Ricoh is stuck in the past. It still clings to the way things used to be done 'back in the day' and makes no attempts to keep up with the times. Micromanaging is still a favorite strategy, and everybody is more concerned with corporate politics than... — read more
Getting tired of hating Sundays because they lead up to Mondays
I hate my job so much that I'm now unable to enjoy my weekends properly. I can relax somewhat on Saturdays but come Sundays, the knot in my stomach starts to grow until work is all I can think about. I've been trying to find something new but so far... — read more
Where's My Tech? How about Where's Our Money?
They just announced this baby sitting app for customers called where's my tech. The training video explicitly says that customers will be able to see where you live in the morning before you leave. This is insulting on so many levels. Most field... — read more
ricoh suspends shipment of…“devices”
ricoh announced March 8 that they won’t be shipping devices to Russia. Why did that take so long? And why just devices and not toner and parts? I don’t think Oligarchs cheeks are drenched with tears because they can’t upgrade their Ricoh printer. And... — read more
Ricoh Women of Influence?
When a company’s Leadership Team is all male, probably not a good place to plant the female empowerment... — read more
Ricoh prices
I have heard that Ricoh is losing deals everywhere because of pricing. I guess more layoffs will happen once they give all their business away.
Axon Ivy…Why?
Why can’t ricoh develop its own solutions in-house vs buying? Not exactly rocket surgery? There’s a lot to be said to all about earning and learning your way into the business you want to get into… but guess it’s hard to develop for the present or... — read more
Another K/M steal due to poor support.
Existing Ricoh customer in PA just signed for a new Konica Minolta solution. Reason for the move, poor customer support at Ricoh.
Is this dead?
Nothing but crickets in here lately. What's the latest from the front lines of Ricoh? Any new news about the much talked about transformation of the company from last year?
“misconduct, resulting in additional profits at the expense of consumers.”
Guhhh! Why doesn’t ricoh just make quality products that people actually want. If and when you mess up take responsibility for it and do right by the customer... but not the Ricoh way. Just keep trying to bury it under a mountain of PR “news” and... — read more
Stretched thin much?
It's ridiculous how some offices are stretched so thin and how some techs are constantly being sent out of their areas to help surrounding offices. The only thing keeping it from getting worse is that customers are leaving. Not a great either way.
What is TS212
I see it posted constantly but have no idea what it means. Can anyone enlighten me?
Does Ricoh rip off it's techs on car use
I left Ricoh a few months ago to go to work as a technician in a different industry. What I do now is very similar to what I did as a copier tech, but it is on different machinery. Here's the difference. In my first week I was given uniforms, 5... — read more
Anyone remember "complete service call" concept?
We have been sliding down the slippery slope on this for the last few years. The quality of service calls has been declining in part due to service managers covering two territories and twice the number of techs. They have been increasingly chained... — read more
A must read
This isn't meant to be offensive to anyone, but after recently leaving I'll point out a few things I see about working at Ricoh Don't believe any of the slick HR training you see, all they want is for you to do you job with a smile on your face... — read more
Employee morale is getting worse by the day
It's disheartening to see how little this company cares about its employees and how it's been affecting everybody who works here. Employee morale is close to hitting rock bottom. So many are leaving or looking to leave because they just want to get... — read more
Being employed at Ricoh
Being employed at Ricoh equals no work/life balance because we keep losing people to layoffs and attrition and are expected to pick up their work. It also equals having to deal with a toxic work environment and incompetent managers daily, all while... — read more
The New Ricoh Digital Services Center
Does anyone know the physical location of the new Ricoh Digital Services Center? No one seems to have an actual... — read more