Thread regarding Frontier Communications Corp. layoffs

Get Out!

The best advice I can give you folks is to find another job. Frontier treats its customers like s**t. Myself and my neighbors all HAD Frontier and dumped them. Customer service is rude and incompetent. The business model of your leadership team is to extort as much cash from the customer base as possible.
The Prez has an "MBA" from the University of Phoenix, by GOD! Why not buy one from Mad Magazine! This past April, my bill doubled CS told me essentially tough, pay or leave. I left, had to chase 'em for a month for a mailer to return my equipment. Why? you ask, hoping to delay equipment return as long as possible in order to continue charging me the monthly rental fee as long as possible. I finally got a return address and NOT a mailer when I threatened to dump the equipment on the local DM's desk! Friends had a signed bonafide Frontier CONTRACT for a specified rate. Frontier charged a higher rate violating the contract. Everyone that I have spoken too are ex-customers and will never return. The Frontier leadership team pray to the god of the dollar bill and THAT is the problem. Get out while you can!

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Post ID: @10AsBj4U

6 replies (most recent on top)

I hope you took the fake survey or heysoos might might lose his job

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Post ID: @10AsBj4U-1fsh

I called the CS line and became so mad at this guy who kept saying his name was "Jesus" not "heysoos". I wanted to sin so bad and talk about his mother but " what would Jesus do"

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Post ID: @10AsBj4U-jag

Customer service ratings are SOOOOO bad right now that upper management is now FORCING its call center reps to transfer customers to the survey line in order to try to ARTIFICIALLY inflate these ratings and scores. They are trying to TRICK Wall Street and Frontiers investors. Total scam!!!!! Someone should report this to the FCC and PUC. And if you don’t transfer the customer.....you guessed it.... here comes discipline for your personnel file!!!

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Post ID: @10AsBj4U-mmn

I called Frontier and the girl that answered had an accent that I could barely understand. She said she could save me some money but I was in a big surprise when I got my bill. My bill went up $50 and she gave me Identity protection and premium technical support. I immediately called back in and the c—y young man that answered acted like I was lying when I said I never ordered it and didn’t even know what it was. I asked for a supervisor and he said he was one. He said he cancelled it but I have to wait until my next bill comes out to find out for sure. The bottoms line is that they took advantage of a senior citizen.

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Post ID: @10AsBj4U-vnb

I recently called customer service about lowering my bill since I'm soon retiring. I was actually shocked that the person who answered was not only a native English speaker, but also located in my state! This gentlemen was a pleasure to work with AND saved me $30 on my bill. I guess he's one of the higher paid reps. I can't complain.

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Post ID: @10AsBj4U-vyi

Sounds about right with your Frontier customer service experience . This is the problem with Frontier customer service , there are some customer service employees in certain offices and certain states who make $12 per hour and there are other customer service reps who make around $30 per hour or more ... The ones who make $12 per hour are mostly cheap ( young ) labor FTR is hiring to push sales who are not being paid enough to care to provide a good experience for the customer . On the other end you have a few offices where the employees make nearly triple the hourly rate where reps have worked for years and do have the skills and ability to provide a great customer experience. Unfortunately due to the economic ruin frontier currently finds itself in , management is attempting to get rid of the seasoned ( higher paid ) employees who do care about their jobs and the customer and hire more and more cheap labor to replace them . The result of this will unfortunately continue the be an even worse experience for the customer in the months and years to come..

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Post ID: @10AsBj4U-zcw

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