I believe that the twin Netapp inherited from Oracle never has understood what Netapp was all about - and that is where most of the current problems started !
Not fully understanding the basic business (storage) and getting blinded by the cloud forecast has thrown the company into a severe headwind!
Trusting those cloud people mostly from a failed startup ( Solidfire - which is dead!!)) has caused all the misery ... all the good and trustworthy people are leaving or has left as they have no future and with them the customers ...
Just my 2c ..
10+ years at service (outside the US)