Sources reported layoffs of the entire U.S. based support teams, Directors on down to be phased out by mid-January 2020. Extra support staff to be hired in Panama for continued support with a small U.S. team to be put into place for Federal contracts.
8 replies (most recent on top)
The support and development of the products have gone to complete sh– since being sold by Dell. Also they are doing audits very heavily recently. I'd avoid Quest in the future.
The move to off source more of support to Panama has been going on since the Dell days. Just looks like they finally completed the move.
@10M626CR-ekja - i'd agree with this point. The numbers and CE might be high, but there will be a water mark of costs that will need to be achieved in order to make Quest look attractive for a sell on.
The worst part is that sales performance, operating margin and customer satisfaction were all above goal for the past 2 quarters. This decision HAS to be motivated by an imminent sale to another party, and TPB would be wise to close that deal quickly, before those key indicators begin their inevitable downward spiral.
Such a waste of opportunity.
What was once a vibrant source of technical know-how and sense of community is nothing but a number in a column to a bean-counter who doesn't see the value.
I wouldn't even give it 18 months.
The smart ones will leave as fast as possible to greener pastures. The stragglers will only stay on for a paycheck with no enthusiasm (can you blame them?). Technically, they will still show up every day but they won't give a damn about anything. Customers will notice and migrate to a new tools as quickly as possible.
In the end, Quest Software will whimper out of existence at a wholesaler looking to unload office furniture from the Aliso Viejo headquarters.
for some areas of Quest that were heavily reliant on the Dell attach business, the initial heavy cuts were obvious and necessary. But for those parts of the business that didn't rely on Dell, it's a bit surprising that they are struggling too. There's some great products in the portfolio, so how come things are going so bad?
This will be the final nail in the coffin to be honest for Quest. You remove your foundation and it will crumble, they will not make it more than 18 months.
I heard this is impacting their Halifax Canada Support Teams as well.....
Quest will be losing decades of knowledge when they let these support people go but they don't care. It's all about the bottom line...
Good luck getting quality support from Panama.
Much of the DEV staff are located in Aliso Viejo so the people in Panama will not have easy access to their knowledge.