Thread regarding West Corp. layoffs

I'll give John credit for tackling the layoff question as direct as possible

Did I like that he and his Apollo partner were giving what seemed like smirks while talking about this? No, but give John credit for addressing the topic without a question from the audience to set up addressing the elephant in the room.

I'm not nearly knowledgeable enough about all the biz units to know how competitive Intrado is in each category. I do know that I use some of the products we build or resell on a daily basis and that experience is not encouraging. There are usually much better products on the market and often at a cheaper price point too.

Lots of talk about UCaaS and even some rather dismissive talk of a younger, more aggressive competitor or two in that space. Maybe Intrado is selling UCaaS to mostly the biggest of big enterprises and the offering makes sense for that customer base. But the people I talk to in mid-large size companies are not even considering Intrado (OK, West) for UCaaS. Intrado/West is not even on their radar.

The transformation of moving from a holding company to an operating company? This makes sense if you can execute on consolidating the product lines and make the consolidated product better than the previous products were individually on their own. (Or you can k–l off the competition by scooping it all up. Good luck with that one.) The consolidated product strategy is extremely difficult to do. Look at the track record of well known tech companies attempting this magic trick. There are far more failures than successes on that front. Intrado is trying to do it with a lot of acquisitions. I think Apollo is figuring out what makes sense to keep/consolidate, what makes sense to sell on its own, and what needs to go away. They'll likely get more aggressive as we draw closer to year 3.

Good post from @10hCydLS-1bog, deserved to be on top.

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Post ID: @OP+10jBiGiL

13 replies (most recent on top)

What units???

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Post ID: @dmkx+10jBiGiL

Lots of layoffs this month

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Post ID: @ddev+10jBiGiL

I guess we found the corporate shill in here.

Intrado doesn’t have a f—ing clue what they are doing. These executives are just here to stay for a few years and get golden parachutes. They don’t know sh– about our products or if they did they wouldn’t be making the f—ing stupid decisions they are making.
Why take a successful profitable product and move it to a platform that is not a robust or regulatory compliant after all the engineers have said its a bad idea? Because you want it to fail or your just dumb. There are stories like this all over the company. They have flushed most of the talent out the door and the few people who are left have one foot out the door. There is no plan if engineering staffs up and quit. They are not replacing the engineers and developers. There will shortly be no one left to run the shop.

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Post ID: @2shu+10jBiGiL

With regards to selling off Business Units, that's what Apollo does to make money, so they will always be shopping Intrado around and if they come across an offer they like, they will take it in a heartbeat. But I think the big factor/question that is easy to forget is how profitable are any of these units or the company as a whole right now? By going off the Q1 earnings displayed during the webcast I have a hard time believing anyone is that interested in making an offer, and even if they were, they would be making a low ball offer because that's the only angle that makes sense. I think another reason why nothing is sold anytime soon is the rebranding we just went through. It cost a lot of money and is a timely process, so if Apollo was close to selling off one of the divisions then they'd have to redo everything and including that stupid commercial John loves so much. Speaking of John it was hard not to notice during the webcast that he continued to reference the question, where will Intrado be by 2022? This could very well be him blowing smoke but if we're all being honest here it's probably going to take several years until Intrado is profitable again, so I for once believe what John is saying. My prediction for the near future (2019/2020) is for further layoffs and then re-organizations due to those layoffs, but I would be very surprised if anything is sold before 2021.

Then to that one person with the positive remarks for John and Leadership, I appreciate the enthusiasm, yes, it is great that I still have a paycheck, and it's 100% true that layoffs happen at every company. But with that said, this Leadership does not deserve our support. None of these executives come from a Telecom/Cloud Services background and this industry is not their life's calling. They weren't chosen for their positions because they are Cloud Gurus and have a grand vision that will make Intrado a force to be reckoned with. They were picked because Apollo thought they will do whatever it takes to make Intrdao profitable on paper so they can sell again one day. Think about this way. You and your team members could be outstanding performers for the next several years and main contributors to turning this company around, but when Intrdado is sold again the new owners more than likely won't give two sh–s about you, and try to replace you with one of their own. If you ask me that is the complete opposite of the team mentality that they love to praise and I don't see how anyone wants to be all-in when it's impossible to even envision a secure career at this company.

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Post ID: @2jtv+10jBiGiL

The head count slide was purposely misleading. If you look it the fine print at the bottom it mentions they excluded West Revenue Generation. Also no mention of where those new employees are located (Asia) and if they are full time or contractors. Even using their numbers we've had 45% of our employees leave since the end of 2017. There are fast food restaurants that have better retention rates.

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Post ID: @2elr+10jBiGiL

Not that i disagree, but what makes anyone think UCaaS will get sold? I've heard there is a big push to sell ucaas products as well as a large budget to "fix up" the ucaas infrastructure. Maybe thats just "fattening" it up to be sold, but seems like they wouldn't put much effort into it if they wanted to sell (because they sure as sh– have put 0 effort into ucaas over the past few years). A BU getting sold would be the dream, its at least a shot at getting away from wests sh–ty management team. I would look at it as a shot to stay at your job, and if that doesn't work out most are trying to leave anyway so no big deal.

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Post ID: @2vfg+10jBiGiL

If he said you actually have more employees than before all the layoffs, ask what country the new employees are located. Philippines and India perhaps?

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Post ID: @2ydp+10jBiGiL

Am I thankful I still have a job..yes! The constant wondering if our business unit will be sold at this point is too stressful. Our management in our office say nothing and have very little interaction with their employees. That to me speaks volumes. As a tenured employee I too am interviewing elsewhere. I have watched other amazing people leave as well. I can't speak highly of Apollo at this point, because it seems their dirty laundry is coming out piece by piece. That doesn't go with my core values.

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Post ID: @2itz+10jBiGiL

I am only guessing but it seems that UCaas will be sold for the customer base.
As far as live with John, he stated we have more employees than before the Reduction in Force, which really should be true with all the acquisitions.
Since the executives are not taking a raise, I am again only guessing that the stock options and bonus this year will be even better than before.

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Post ID: @2crt+10jBiGiL

I've never worked at a company before that routinely lays people off. West is the first.

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Post ID: @2zlw+10jBiGiL

I just don’t see it, John and crew are doing a great job. They know how to keep us competitive and driving forwards. These layoffs occur at any employer but at least John is keeping our payroll flowing and with that, I will continue supporting our entire management. Ok, we loose a few here and a few there but for those still employed, are you not satisfied knowing they kept you working?

Think about our leadership who make and invoke these hard choices, they need our strength and support during those hardships. Let’s try giving them the support they need and relish the fact we’re still here working for the common good.

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Post ID: @2eby+10jBiGiL

Lol these guys are going to lie to your face until they let you go with a "generous" severance package of two weeks as security escorts you out the door.

If you get a better opportunity. Go.

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Post ID: @1iqy+10jBiGiL

Just curious...did anyone else get an email about signing a new disclosure for monthly background checks???

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Post ID: @kta+10jBiGiL

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