Wow. If we have customers left after BTS 2019 I'll be shocked. what a Sh*t Show.
23 replies (most recent on top)
For a "tech company," our leadership doesn't know sh– about our technology or how it runs. If any of our upper-leadership were left to handle back to school for even 48 hours....they would drown and throw themselves off a cliff. Do they even have platform accounts? Do they know how to log in? They have no idea the scope of the deep-rooted issues and inefficiencies of our platforms. And worse...they don't want to hear it.
Systems down. Right on schedule with BTS.
It’s “back to school”
So they are hanging everything on a ridiculous slogan? Totally believable with this group of amateurs...
What is BTS
I needed to see this. To be reminded about what I do not miss at ALL. That BTS BS was AWFUL. So reps still don't have goals?! I guess I could have said SORRY 6949442095x for another $30k kicker, but the stress is not worth it.
Pearson doesn’t have true sales reps. They have customer service reps that do very little selling. Let’s be serious between everything the reps have to do it leaves very little emotional energy to sell. A good rep needs to hit the ground running each day selling not getting stuck with database entry, trainings, support and customer service. maybe a lot of reps do call it day after four hours and never do any selling. I’ve walked away from sales opportunities because of the extra work I would take on if I closed the business. Pearson doesn’t make it easy for customers or reps. Get a promotion and you can distance yourself from the customer and only work two hours a day asking other people to do the work.
Pearson was an education company that couldn’t even educate their employees. 0 on board training/ management. Worse company in the world.
Not all reps. But 90% of them. Oh and I’m sorry you can’t count BTS- that’s the one time reps are actually working 8 hours a day. Don’t come here acting like reps work like they do in August, the rest of the year 🙄 I’ve been here long enough. I know. DMs included. They are just happy they aren’t reps anymore and can finally pass the buck to someone else and never have any accountability. How many DMs do you know that have actually gotten fired - and how many do you know that SHOULD be fired. Food for thought.
Reps working 4 hours a day? Whoever posted that must have been horrible or I’m doing something wrong!
"I cant tell you how many reps, LTS’ and DMs I worked with over the years that simply sat at home and worked from their computers for 4 hours a day. Pearson reps & DMs may be the laziest out there."
And BOOM!... That's why Pearson has sunk.
You’re right. I don’t feel bad for the reps now but I will when they, too, are cut and aren’t able to share successes regarding goal achievement when interviewing for their next job. Pearson has a way of creating bogus jobs and metrics that don’t translate in the real job world.
How can you feel bad for the reps? It’s exactly why they stay- not having comp plans and territories changing every year - it’s the easiest 30k bonus you will ever make- because it’s done from the couch.
I cant tell you how many reps, LTS’ and DMs I worked with over the years that simply sat at home and worked from their computers for 4 hours a day. Pearson reps & DMs may be the laziest out there.
Pearson needs to stick with books and accept the fact that they are not a tech company. No - they will never make the same amount of money on print as they (think) they will on digital. But, doubling down on digital when you have no clue how to build/service technology is just solidifying your own downfall. Accept the fact that print is your market, know the market is shrinking, and do the best you can in it.
They don't have to go another year... With all the signs up ahead, why do you feel bad for those in denial, and/or too stupid, to realize their $hip has $unk and that they now have to go find a real job? I too was on board and thought that I (a hard working & loyal employee of 16 yrs) would be retiring with the "leader in the industry"... It's time to move on.
This thread hurts. I feel so bad for the instructors who need help. I feel bad for the sales people who have to go another year with no goals and comp plan. How do you expect to talk about your goal achievement in future job interviews when you haven’t worked toward any? Being laid off in June is the best thing that’s happened to me and to my career right now. I’m now with a software company that actually knows how to be software company.
Hahahahaha hahah. This thread is great. Brings back so many memories!!
Pretty awesome conversation I had today with a customer.
"Sorry, I'm not your rep anymore"
Oh. Ok. Who do I contact?
"Sorry, I don't know"
Will I have my materials for class on time?
"I honestly don't know"
I heard something about digital only. I'm not ready for that.
"Yes sir. No one is ready"
What am I supposed to do here?
"Apparently, you have to order digital stuff now. No more books. Sorry. Oh, and you have to sign a contract so we can try to manipulate the market"
Wait, did you guys make this decision based on customer and student need?
"Yup. Hired a Madison Avenue marketing firm and everything. They had a PowerPoint about it and everything"
"We're the sh– and CenGraw s—s"
Are you serious?
"Look. I just spent a week in a desert in 115 degree heat. We couldn't go outside. We were trapped in a hotel. There were like 500 learning stations and then we built bikes. Then there was an awards show with like three awards that were cool, but totally made up for the occasion. I don't know anything about how I'm getting paid and I have no comp plan. I'm back to being a generalist selling who knows what using horrific internal systems and being guided by sales operations people who are not only arrogant, but completely clueless. Not to mention, my drinking has increased 100% and I don't even know who my manager is anymore. I've said 'I'm sorry' more in the past year than I've said in my previous 30. But I need this job because my wife just had a baby and we are trying to survive. My advice is to photocopy your books from the bookstore, go to kinkos to have them bound and sell them outside your classroom. You'll have better success and less heartache. Just beware of our crack staff of onecrm thugs who will attack you with their amazing knowledge of customer relationships, learning outcomes and selling skills"
Do we really care about our customers?
Pearson was a great company but year after year we are k–ling ourselves with poor decisions and even worse execution.
BTS is a disaster again!
"I understand, but didn't you hear, we're going ALL DIGITAL, some time in the near or distant future"
ha, let me add one....
"I'm sorry ___ ____ is no longer with the company...."
"I understand your concern, we expect to be able to fulfill your order as soon as we can possibly do so"
"Would it help if I provided you students with Starbucks gift cards ?"
"So sorry for the inconveinence, let me talk to my manager"
"Orders will ship as soon as they are in stock and in the warehouse"
"Did you try rebooting your computer?"
"What browser are you using?"
"I understand, we are Pearson, the worlds leading learning company"
"Mylab always works perfectly, 65% of the time"
"Revel is supposed to work in the Kindle, let me check with the product team"
"Did you log a ticket with Customer support?"
"I get it, you are upset, give me a freaking break, I'm barely hanging on to my own job"
"Are you hiring?"
I am so happy to never ever be involved in BTS again. What’s the major issue this year?