Thread regarding MetLife Inc. layoffs

MetLife Names Bill Pappas as Head of Global Technology and Operations

https://finance.yahoo.com/news/metlife-names-bill-pappas-head-121300968.html
(August 22, 2019)

MetLife, Inc. (MET) today announced that Bill Pappas will join the company as Executive Vice President and Head of Global Technology and Operations, effective Nov. 19, 2019. Pappas will report to President and Chief Executive Officer Michel Khalaf and become an executive officer of MetLife and a member of its Executive Group.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20190822005332/en/

“With his vast experience leading technology and operations at the highest levels of the financial services industry, Bill will be a valuable addition to our leadership team,” Khalaf said. “Bill is a strategic thinker who understands that to win in the marketplace we must differentiate ourselves — by delivering an outstanding customer experience, fostering a culture of innovation, and embracing operational excellence.”

Pappas joins MetLife from Bank of America, where he was the head of operations for the consumer, small business, wealth management and private banking businesses. In this role, Pappas directed a team comprised of more than 50,000 employees and contractors delivering integrated service and operations solutions to approximately 63 million consumers and clients. In addition, Pappas led the global business services team that provides integrated technology solutions across Bank of America.

Previously, Pappas was the chief information officer for Bank of America’s global wholesale banking business, head of global capital markets operations, and head of technology and operations for the Europe, Middle East & Africa and Asia Pacific regions. He also served as the global treasury payment operations executive responsible for all global payment operations, based out of London. Prior to joining Bank of America, he spent seven years at General Electric Capital Services in the U.S. and Europe.

Pappas was chosen as one of Bank Systems & Technology’s “Elite 8” as a CIO who embraces change and innovation to achieve competitive distinction. He is a member of The Federal Reserve Bank of New York’s Payments Risk Committee and a member of the Harvard Kennedy School’s Council on the Responsible Use of Artificial Intelligence.

Pappas holds a B.A. cum laude in government and an MBA in international business from Bentley University.

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7 replies (most recent on top)

Welcome, Bill.

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Post ID: @111AGZCq-15stx

Count down: 3 days till Pappa's arrives on November 19, 2019.
Then what happens?

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Post ID: @111AGZCq-12gkl

They hired another leader from a failing bank, BOA stock has been plummeting for years and they are going through constant layoffs across the board, especially with technology. Very disappointing pick. You mean to tell me this all they could get ?

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Post ID: @111AGZCq-3qdh

@GTO can’t program—- well said, and 100% the truth! Another figurehead for executive leadership!

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Post ID: @111AGZCq-1wer

It's not necessary for him to be able to program. He has a degree in government and in international business, after all!

In fact, most of GTO can't program.
Top skills for GTO:

  1. Conference calling.
  2. Power pointing.
  3. Ticket writing.
  4. Ticket closing (no need to fix anything).
  5. Vendor blaming.
  6. bonus skill - spouting about AI and machine learning when basic infrastructure barely works.
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Post ID: @111AGZCq-1rwa

And ... could he write a program to print "hello world"?

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Post ID: @111AGZCq-wbf

And...?

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Post ID: @111AGZCq-irm

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