The employees of the OCC Orlando Call Center was laid off today, company told news today it was about performance and efficiency. It is very disgusting that the company instead to cover SW economical downfall is trying to say that JAMAICA and GUATEMALA can do a better job. Orlando ambassadors trained Jamaica and Guatemala Call Centers and whoever worked for the Orlando call center knows for sure any of them can provide a great customer service without the Orlando Contact Center Support and covering all the mistakes and messes that they have being doing and cost money for the company. People call daily to complaint about language barrier ( Jamaica call center). Nothing personal or racist but the truth. Guatemala was added due to the Spanish high call volume. But how can someone overseas can talk about parks and customer service, weather and park process.? It is very unprofessional how the company tried to hide the economical situation and to present this 'lay off" as performance and efficiency. Jamaica transferred calls to the OCC daily because they can not handle it. Lots of escalations (calls) had to be handle due to all the complaints we had from this call center. And the company talks about EFFICIENCY? Performance? Of course numbers will raise for these 2 third party supporters (Alorica Team) when the OCC was struggling everyday fixing what they messed up in. I am not saying this as if I was resentful against the company, but being realistic.
The way the management approached about the " Lay Off", was very unprofessional, heartless, drastic and erratic. Everyone was scheduled to work as normal and the meeting was an unpleasant surprise for everyone.
The most impressive part of the meeting (OCC Lay Off) was a HR ambassador who was directing the meeting and directly said: " All of you can find a better job". Does she mean a job better than Sea World? She is probably not happy or committed to the Sea World purpose, as a lot of passionate ambassadors that USED to work at the OCC.
I wish the company success after this and hope they make better decisions. We were hoping SEA WORLD Parks and Entertainment ( Busch Gardens, Sesame Place, Water Country USA, Aquatica) would have reached a level where other theme parks are but it looks like they just regressing.
I knew for sure SEA WORLD could do BETTER!!!! Management and marketing....PLEASE take a look of this!!!
I can see the OCC... re opening in the nearest future!