Thread regarding West Corp. layoffs

Layoffs 10/29

Mobile, Alabama got hit today. At least two people I know of were made redundant this morning. Heard some other areas around Intrado were impacted as well. Anyone have any details?

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Post ID: @OP+11LG4cbT

9 replies (most recent on top)

Late pass, but three folks under GTS in Louisville were given a separation date of 2/28/2020 back on the 29th. Two from WIPC NOC and another from the Senior Telecom team.

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Post ID: @7gqt+11LG4cbT

2 QA resources were RIFed in Mobile. The poster above says THIS is the death knell for the Mobile office. 2 QA resources are the death knell for the Mobile office??? Really???? Let me be clear, if you are still in the Mobile office, and you are not actively seeking a new opportunity at this point, you need counseling. The division of West formerly known as TeleVox has been dying for some time, but the brain drain that has occurred in that group over the last 4 years is irreversible. Even if West had plans to preserve and grow the division, the talent simply is no longer there to do so. At this point, West is simply trying to preserve a portion of the customer base by migrating them to other platforms. This will likely fail, for reasons stated above. Regardless of success or failure of this endeavor, West's presence in Mobile AL will soon come to an end.

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Post ID: @3imb+11LG4cbT

At this point I have to wonder if they truly want things to fail so they can do a tax write off or do some other corporate money chicanery. They keep hiring C-level people with presumably multi-million dollar salaries while sabotaging and strangling business units. Seems like it might just be a way to siphon money into their buddies pockets while the whole thing goes up in flames.

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Post ID: @2zox+11LG4cbT

The simple answer is: There is no futire for this endeavor. Apollo has k–led West and anything it stood for. They also k–led entire platforms that they acquired along with it.
The people up top simply have no clue (whatsoever) how to do anything but put money into their own pockets.

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Post ID: @1aia+11LG4cbT

Health advocacy in PA?

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Post ID: @1sbl+11LG4cbT

Any chance for India?

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Post ID: @1fro+11LG4cbT

I'm not sure how one would classify the terminations in Mobile as being "made redundant". There were no details provided regarding who the backup parties would be. The folks released were rather key players who did a fantastic job, and the knowledge they had was not fully documented yet, especially since they were still working to document the tasks they inherited from previous members of the team already let go. Today, that entire team is gone. They are not easily replaceable. Anyone new would probably take years to come up to speed. I guess we'll just have to take it one step at a time.

This small product division brings in over $100M each year, effectively keeping multiple divisions of the company afloat. Though, it has been joked it has been funding the projects aimed at k–ling it. Now teams are tasked with trying to find a way to migrate our largest customers to an undeveloped platform that lacks the features the customers prefer. It's not clear yet how such a thing could come to pass, but it should be interesting to watch the effort. Regardless, this blow to the division is seen as a sign that Intrado/West does not care about this product, its customers, nor the employees any more, and they clearly don't understand the Healthcare market nor what the customers need. Though, it has been clear for a while the upper management didn't even bother to get an understanding of what this product division includes and what its capabilities actually are. Many assumptions were made, and decisions were made without proper due diligence.

Now, the product division is essentially dead in the water. Even if relegated to keeping the lights on, there is no one left to ensure that urgent updates, let alone enhancements, have been quality inspected prior to a production release.

Barring any new knowledge to be shared soon, today's strike might as well be viewed as the death knell.

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Post ID: @1jgh+11LG4cbT

One let go from the Columbus, OH office today.

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Post ID: @1lta+11LG4cbT

Rumors suggest there may be some similar activity in Colorado, Ohio, Ontario, Pennsylvania, and Texas, but details are sketchy.

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Post ID: @ueu+11LG4cbT

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