I won't go to the Walmart in Chillicothe Mo. unless I absolutely have to. Most of the workers are rude. the store is dirty, there are never any shopping carts. On the other hand the smaller store in Bethany Mo. is wonderful, fully stocked shelves, nice employees they even came over to see if I was ready to check out. If walmart is in trouble it's their own fault. Sam Walton is probably rolling over in his grave.
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the staff/manager that does care for their job are being taken advantage of. Store managers (captain of the boat) are not that innocent all they do is stay in an office (expecting his ASM to take care of things) while so-cal ASM’s (assistant manager) are arguing about who and how things are gonna get done.. management have been train the “who cares who does it get it done” so one can be doing it while the other 3just walking around “supervising” the staff (if that’s what they think). While their staff is wasting time on cell phone, Chitchat, window shopping, the manager is in an office expecting things to get done(never checking up) The so-called truck, load, go backs end up on the next shift & the next one it rolls down the hill.. Ends up on the next day on to the good manager that does it all himself/herself (over work) this manager has his staff, 1 or 2 staff that do work for their check$$. those 2staff get over worked end up quitting because of the pay isn’t worth the 3person job they are doing.. the good manager ends up stepping down because if the way it runs “who cares who does it” he/she ends getting the short end of the stick..
squeezing all the juice out of the good staff 1 or 2 that gets fed up and turns into regular joe not caring, is not the way to do it “who cares who does it get it done”there needs to be a change!!!!
Whoa, the folks writing the above sound really disappointed and angry with their WM locations, and that's sad. I live in Lake Park, GA right next to Valdosta, Ga where we have two WM stores and they, along with Dollar General stores, are where I do all my everyday shopping for food, cleaning, and personal items and have seen only polite and very helpful staff at both places–if I had money to invest I would buy Dollar General stock–those stores are springing up everywhere and seem to be doing very well. 99% of my clothes, shoes, books, dvds and cds I buy online from amazon or ebay, or from catalogues where I can usually find whatever I need–get about 35 catalogues a month. SEARS has left Valdosta's Colonial Mall. I sometimes wonder about the future of malls generally; I don't shop there as it's a hassle getting to ours + the prices are definitely higher than online or from catalogues.
It does have a lot to do with customer service, workers and attitudes. I had been a loyal customer to a specific WalMart through the end of last year. I had started using online grocery pickup and had great luck until closer toward Thanksgiving. Order came out and nothing was mentioned about any substitutions or anything not available. I asked for my cold items so I could move those bags up a bit. He was surprised at the mention and said there aren’t any to which we pulled up the order and realized they had been marked not available. Looked behind and I’m seeing some of those items in the order next to me (eggs, milk, etc). I said okay let me run check since we see them there and we walked in. The head of their online grocery became irate that I came in. I went back and everything was available. I could give on that but then a couple of weeks later, I was in shopping and to pickup a critical present which was shipped to store. Showed up to find out they had “sold it” and this took place within a 2 hour window on notification. The customer service and manager were rude to me on something outside of my control since I didn’t sell it. The product was sold out so my gift was gone and could not be reordered. That was the final straw.
It is hit or miss at customer service. There are nice and helpful people but they don’t outweigh the rude ones anymore. I switched to another local grocery worth the bit extra and anything else I’m ordering on Amazon.
Let's not blame employees because I worked with associates with bad attitude but after getting to work with that associates, her/ his productive and attitudes change. I used to worked at Wal-Mart in Ypsilanti and I know that that store wasn't like that and the only reason why it's that cause you never see a manager at the front, so guess who gets the heat is the csm or cashiers. We lead by example people no matter what the situation in business or personal life.
First of all they need to train walmart managers how to talk to an associate. And a good manager comes a long way with in the customer service and associates. You lead by an example and no matter how busy a manager is you still have to make time for your customer and associates. I know this because I was a greeter, cam, dept manager, and and FPS. I have seen it all some manager care and some don't. Even at the home office. Bottom line is you have to kiss someone's ash or be someone's pet. I took the buy out at Wal-Mart cause I refused to treat my associates or temp employee like they are nothing. Respect comes a long way.
Self checkout is a joke! Two cashier lanes open with lines 4 or 5 deep, while employees stand around. We all know what self checkout means . CUT BACK ON PEOPLE! Wall Mart has over done itself! A lot of other retailers will be in the same boat!
I blame Walmart themselves. They closed down registers and opened up self check out. They have forgotten about customer service and definitely have employees with bad attitudes.
You need to work on getting a team of training individuals that work on customer service and open back up the register lines again.
They do not have enough personal to even run the register lines. If one calls off they don't have anyone to take their place.
They have personal standing at the self checkout doing nothing. But you have a line of 11 in the full service and no one will check you out.
If someone says something we are ignored and considered rude if someone complains.
Walmart is the only store within miles and we have no choose but to shop there.
I think Walmart is closing or planning to close in my state because of maybe the coronavirus.. when I went to Walmart yesterday, hand sanitizer, and disinfecting wipes were all gone!!! Maybe Walmart is closing cause people are taking everything, and they are not restocking soon! :,(
Honestly, where I love is growing and Walmart is still the go to store. WHY,is it not profitable? It's really easy, the reps dealing with the public are rude, seem to hate their job, are just pay check collectors. Keep the doors open by better training. Customer Service 101-smile and try to help. Without customers, you don't have a job, duh! Don't put persons who can't speak English directly in charge of a department like DELI and requires basic speaking skills. There is one rep who has been at this store for a few years. His name is Daniel-from what I understand he has been recognized as he should for outstanding customer service. HELLO......Have him teach a basic courtesy class. Please, thank you, come again-simple everyday courtesies are completely overlooked. I can't stand going in this store but I'm stuck with it because I can't drive and must rely on others to get me to the store. It's in Maricopa, AZ (city not county). The town itself has won awards for best city to live in. Well, if the 20yr old doesn't want the job because they think they're too good for it, hire a part time mom, work with her availability and get better service for the same price and a more diverse group of employees. The managers of this store should be fired. FIRED! FIRED! Don't bother complaining or giving a kudos. They're deaf. I was in front of 2 main operations managers who were discussing who was getting laid this weekend. Great, good luck. I'm a mother of 6 and usually have at least 3 of my children with me. Not walking down the aisle conversation. When brought to the attention of the managers and their superior, I was directed to shop online. Thanks, but I still like to get to a store and choose my items by hand. Food for thought, Mr.CEO,CFO,CCO and Basic human relations. Ask people what they like about the location and what they can improve. Apply the improvements and customers will see they have not just buying power but influence on where they spend their hard earned money. Thank you. Mr. Walton would be cringing. His legacy should bring community together. We're all neighbors. I'll give you a cup of sugar if needed, I just ask that you show a bit of respect.
I live in WV, its not that online is taking over, but the newly installed self checkouts that are causing the most problem then the attitude of the managers which reflects on the attitude of the employees. I do not work at Walmart, therefore I should not have to be my own cashier, or if we have to use the self checkouts, we should be given a discount. My children are grown, but the parents with smaller children have the hardest time shopping. At the checkout, the parents are trying to scan their items then a child drops a sippy cup on the weigh pad, the employee has to come over, reset the register its horrible. Then you have the older people that have no idea what they are doing, causes the line to back up people with small amounts of merchandise are getting frustrated... that is why Walmart is losing business..many are going to online, so they can bypass the hassles.
Is the Walmart in Newingtion New Hampshire closing.
Employees are part of the problem I was in the grocery section of my local Walmart and asked an associate who was filling shelves where the canned beans where she looked at me like I had 3 head's and shrugged her shoulders and said no I pushed the issues all said Bush brand brand bean again a smile and a shrug I found another associate and asked she directed me to the beans I asked about the other associate she told me that they have a few associates that do not speak English part of the New hiring program
Personally I believe the biggest problems with the stores vs internet, was the long period in which so much stock was NOT present! Shelves were empty- result of cost cutting stupid mistake, it forced customers,faced with many other retailers closing stores at the time, to go to Amazon and order what they needed? The head office in, race to emulate Amazon and eliminate “associates labor costs” put massive amounts money into the development of Robots, which we are now seeing the results. Not too mention while, doing inefficient remodels in the stores by people who never worked on the floor!?
The associates,on public assistance and unskilled for professional consideration, many not able to speak English, are having hours cut so much they could qualify as below the poverty line. Ironically being counted by our government as “employed” although their hours had dropped from 36-38 to 20, than 8 for an entire week at a time! You have to be pretty jaded as corporation to cut these people's income in half willie nilly.
The head office has failed miserably in training their management teams in the art of People Motivation vs Hatred for the company and the job! The corporate evangelistic, magazine Walmart World, 99.9% can't even relate to it! Comes across like thier working for a to a totally different company! In 10 years I had two managers tell me I was doing a good job? The other times I was called into the office was someone complained, albeit minor, seemed to be the ONLY time they ever acknowledged myself or any other worker? Oh sure, they would bring us in on our anniversary and “Read” from the evaluation sheet that we were satisfactory, above average or excellent but it seems pretty robotic in nature lacks sincerity. That's why we have lost a lot of really good workers to Amazon.
Any nevada walmart closing
Walmart will most likely close at least 150 stores and Sam's club will close about 50 within the next 5 months. It all comes down to lack of increase in net profit and the newly hired employees lack of performance. They are trying to energize the employees yet customer satisfaction keeps sliding down and productivity being at an all time low. Walmart just cant survive the new workforce and online competition is taking away sales.
Retail is in a transformation period. All this change people are complaining about is a company trying to figure out how to compete and evolve with the customers new ways of shopping. Brick and Mortar stores will change as well. We will see some low profit stores close to customers but transform into fulfillment centers or hubs that ship/deliver to home. Who knows what happens in the end but it’s definitely an interesting race.
I’ve read several post and comments from people complaining about bad managers that sit in the office and ignore problems. Well folks that’s partially because of the fast growth within the company , people get promoted because they are willing to learn not always because they are ready . Think about your own career with the company . When someone gave you a supervisor spot .. Were you ready , or just willing to try ?! These structure changes are going to flatten this back out and empower the people that do the work anyway. Less managers will help eliminate some of these problems that have been brought up on this site. It will allow the company to move faster and continue to compete with Amazon.
I see a lot of rural stores closing due to population decline and reductions in farming and manufacturing in small towns over the last 20 years. Metro stores in direct competition with each other may be a focus too.
Writting on the wall. Parts of the puzzle keep coming together. Family dollar and dollar general are closing in to. https://www.businessinsider.com/dollar-general-family-dollar-beat-walmart-low-income-shoppers-2019-10
Why does it look like Sam’s club in Gilbert AZ is going to close soon. A lot of empty spaces and Clarence Items and running out of stuff. My opinion if they do close the employees would be the last to know until it happens.
Nov 1 Greg Foran danced aside for John (closed sam stores) Furner. So the probability of walmart store closing just took a leap forward.
Thank you for all that insight. We in the stores call it cannabilization. 1 in 3 closing? Not in my region....51. Sales are up at least single digits at every store in my metro area-some double digits. My guess is 1 in 10 over the next 3 years which will still be a bad thing for us career folk.
I don't see Walmart losing a third of their stores unless Amazon tries and succeeds in opening their own stores. Which is of course the next step for Amazon.
the previous post says there is the probablity that that Amazon will over take Walmart as the biggest retailer in 2 years 2022. To do that Walmart will lose sales to Amazon. Store closings will be sooner than later. I agree 1/3 of the stores closing over 3 years.
Close 'em all!
MAKE MY DAY!!!!!
During the first decade of the 21st century, Walmart went ridiculously crazy and was throwing up new stores, I think on the average of three per week. Those were their peek years when it seemed they would never even slow down, let alone fail. Shoppers were flocking those stores, literally, all day long. And the company was getting into everything: They were doing used car sales, dabbles in real estate, they tried getting into banking (THAT failed miserably) .... at one point they were even selling coffins and cremation urns on line! Like ancient Rome, they were set on conquering the world.
And now all that gluttony has caught up with them. It's the classic cycle of greed. Make a few bucks, radically over spend to get more, and voila—end up with mountains of debt and having to sell off properties and assets at fire sale prices.
Walmart's not going out of business, but the model we've seen in our lives will be g r e a t l y different in the coming months and years. My prediction is their store numbers will be reduced by at least a third within the next three years.
The one on va beach Blvd been closed
Why are they closing?
2020 detailed information is still pending, do not think anyone has access to that - I am sharing information on Walmart stores that closed this year:
- AZ – 6085 West Chandler Blvd., Chandler, Arizona
- AZ – 3900 West Ina Road, Tucson, Arizona
- CA – 11729 Imperial Highway, Norwalk, CA
- IN – 1600 Saratoga Ave., San Jose, California
- KS – 8010 East 38th St., Indianapolis, Indiana
- LA – 712 North Western Ave., Liberal, Kansas
- LA – 1229 NE Evangeline Trwy., Lafayette, Louisiana
- MA – 1775 Washington Street, Hanover, MA
- MN – 1450 University Ave. W., Saint Paul, MN
- NH – 17 Colby Court, Bedford, New Hampshire
- PA – 53 West Germantown Pike, Norristown, PA
- SC – 3603 Broad River Road, Columbia, South Carolina
- TN – 1757 West Andrew Johnson Hwy., Morristown, Tennessee
- TN – 2501 University Commons Way, Knoxville, Tennessee
- TX – 13742 North Eldridge Parkway, Cypress, TX
- TX – 3155 West Wheatland Road, Dallas, Texas
- VA – 7000 Iron Bridge Road, North Chesterfield, Virginia
- VA – 1959 Neeley Road, Big Stone Gap, Virginia
- VA – 2864 Virginia Beach Blvd., Virginia Beach, Virginia
- WA – 7809 North-East Vancouver Plaza Dr., Vancouver, Washington
- Canada – 293 Bay Street, Sault Ste. Marie, Ontario
- Canada – 101 Boulevard Cardinal Leger, Pincourt, Quebec
I am sure there people who have more detailed information on the size of the stores closed, etc.