DELRAY BEACH, FL (BocaNewsNow.com) — The Palm Beach County Sheriff’s Offices is reminding area residents that neither AT&T techs — nor representatives of any company — can require you to provide access to your home.
AT&T UVerse technicians throughout Palm Beach County are routinely demanding inside access following service calls that only require outdoor work. They claim they are required to “map the strength of WiFi signals” in every room inside your home.
“If anyone does not want a service worker in their home,” said Palm Beach County Sheriff’s Office Spokesperson Therese Barbera, “don’t open the door and/or let them in. Not even law enforcement can go into a home without a proper warrant/exigent circumstances.”
AT&T Spokeswoman Kelly Starling told BocaNewsNow.com that the WiFi mapping is “optional,” but multiple technicians have told BocaNewsNow.com that they are mandated as part of corporate policy to demand access. A homeowner refusing to grant access is told that the tech will have to seek permission to leave the residence from a supervisor.
To be clear: the interior WiFi mapping demands follow service calls that have nothing to do with WiFi signal strength issues. BocaNewsNow.com has learned that outdoor cable splices, AT&T signal issues and other outdoor technical issues are all leading AT&T technicians to tell homeowners that they must provide inside access to their home.
‘I am required to map every room in your home,” said a tech to an AT&T UVerse customer last week. When the the homeowner said “no,” the tech stated he would have to call a supervisor to obtain permission to leave. The supervisor — in a call documented by BocaNewsNow.com — told the technician that he could only leave after taking one WiFi reading in one room in the house.
“Call law enforcement or 9-1-1 if anyone unwanted is trying to get in your home or refuses to leave,” said PBSO’s Barbera. “It will be the decision of the homeowner if they want a worker to remain.”