Thread regarding AT&T layoffs

POLICE: DO NOT LET AT&T UVERSE TECHS IN YOUR HOME UNLESS ABSOLUTELY NEEDED

DELRAY BEACH, FL (BocaNewsNow.com) — The Palm Beach County Sheriff’s Offices is reminding area residents that neither AT&T techs — nor representatives of any company — can require you to provide access to your home.

AT&T UVerse technicians throughout Palm Beach County are routinely demanding inside access following service calls that only require outdoor work. They claim they are required to “map the strength of WiFi signals” in every room inside your home.

“If anyone does not want a service worker in their home,” said Palm Beach County Sheriff’s Office Spokesperson Therese Barbera, “don’t open the door and/or let them in. Not even law enforcement can go into a home without a proper warrant/exigent circumstances.”

AT&T Spokeswoman Kelly Starling told BocaNewsNow.com that the WiFi mapping is “optional,” but multiple technicians have told BocaNewsNow.com that they are mandated as part of corporate policy to demand access. A homeowner refusing to grant access is told that the tech will have to seek permission to leave the residence from a supervisor.

To be clear: the interior WiFi mapping demands follow service calls that have nothing to do with WiFi signal strength issues. BocaNewsNow.com has learned that outdoor cable splices, AT&T signal issues and other outdoor technical issues are all leading AT&T technicians to tell homeowners that they must provide inside access to their home.

‘I am required to map every room in your home,” said a tech to an AT&T UVerse customer last week. When the the homeowner said “no,” the tech stated he would have to call a supervisor to obtain permission to leave. The supervisor — in a call documented by BocaNewsNow.com — told the technician that he could only leave after taking one WiFi reading in one room in the house.

“Call law enforcement or 9-1-1 if anyone unwanted is trying to get in your home or refuses to leave,” said PBSO’s Barbera. “It will be the decision of the homeowner if they want a worker to remain.”

https://bocanewsnow.com/2019/11/12/police-do-not-let-att-uverse-techs-in-your-home-unless-absolutely-needed/

by
| 3290 views | |
Post ID: @11Z7rXYC

29 replies (most recent on top)

Now they are looking at geo tag locations of your testing to see if your at your van or in prem. And being forced to to sell this junk to customers. Forever drop tour draws and grab your ankles thanks T can I have a kiss next time.

by
|
Post ID: @11Z7rXYC-fgat

Do it the way they want so they see the time consumption and how techs fail at the numbers game, if you cheat the system to make it work, your making them think it’s working.....nothing will improve oe be TRUE, stupid true test

@@Smart techs know how to bypass compliance testing and then focus on doing their actual jobs - taking care of the customer. Those techs that waste time waiting for perfect Atlas closeout tests or jep all their jobs due to failed True testing end up getting put on a PIP for not getting anything productive done.

Think of this company's mandatory compliance procedures as an intelligence test - you either find a workaround to the BS or you fail along with management's stupid tests.

by
|
Post ID: @11Z7rXYC-3nza

I concur. As an AT&T manager in another department outside of IEFS/TFS (AFO-Core now), I’ve seen first hand the level of nonsense micromanagement surrounding the requirements for AirTies testing. It’s baffling for sure, but they do document and discipline techs each and every day for this.

by
|
Post ID: @11Z7rXYC-3qdv

@2wmd, the test is done through an app on our phones or ipads. It has to be performed connecting to an air tie booster, not the RG. So there's the first problem - we're not even testing the actual signal strength from the actual RG that the customer is using!

Secondly, the test will not upload unless you have at least two samples, and if they are both strong signals it will not upload (meaning that mgmt believes you did both tests in your truck or right next to the RG. Of coarse, the solution is just walk around your truck for the second sample!

The micromanagement at this place is absolutely ridiculous. We honestly spend half our work day doing pointless procedural, testing, and safety compliance bullsh!t.

by
|
Post ID: @11Z7rXYC-3mdd

Easy test to by pass.. carry and old phone or tablet, throw onto customers wifi then run the test right next to the router.

by
|
Post ID: @11Z7rXYC-2wmd

They need to be arrested. Every time they don't leave when asked, along with whomever told them to do this. That will stop it fairly quickly.

by
|
Post ID: @11Z7rXYC-2jxg

2nd gen bell brat here. One thing I know... this company will f— you whenever it's convenient or profitable for the company; employee or customer. Watch your back. Watch out for yourself. There are reasons people hate the phone company. In time, this will be on the list.

by
|
Post ID: @11Z7rXYC-2kjm

A couple spools of jumper wire should take care of the true test

by
|
Post ID: @11Z7rXYC-1wur

Smart techs know how to bypass compliance testing and then focus on doing their actual jobs - taking care of the customer. Those techs that waste time waiting for perfect Atlas closeout tests or jep all their jobs due to failed True testing end up getting put on a PIP for not getting anything productive done.

Think of this company's mandatory compliance procedures as an intelligence test - you either find a workaround to the BS or you fail along with management's stupid tests.

by
|
Post ID: @11Z7rXYC-1fez

Oh poor poor Kelly the puppet, fed fresh lies to spread. Optional is not optional here.

The current 2nd lines are so desperate for numbers now, they don’t want to be the next chopped. Most 1st lines have no delusions about their future here. This death spiral is quite entertaining at times to take in.

I hope the reporter reads this page.

by
|
Post ID: @11Z7rXYC-1ewm

”Another brilliant idea by some A hole who has never been out on the field. Ts internet is garbage from the get go 4-10mbps, tops and thats with a hardline conexión at the router. 30 feet away with 5 walls in between the master bedroom on a wifi signal they will get 2. I have seen countless customers use their cells as hot spots because the signal was better than the home internet.”

Put down the fruity pebbles!!

by
|
Post ID: @11Z7rXYC-1dpx

Optional? Who's on a "PIP" performance improvement plan for WiFi mapping? Me... Me... Me...

But.... I true test the heck outta old a** copper plant.

by
|
Post ID: @11Z7rXYC-1zax

Florida T just can't catch a break LOL, why don't ya'll do it like the rest of us and plug an airlink in your truck or van and test by walking around it. The best ones are studios that we test as having gyms and patios lol. Just another pencil neck desk jokey bean counter scheme us tech have to figure out how to fake to keep dumb–s management off our back until the next brilliant Idea. We already figured out how to scam your true tests too LOL

by
|
Post ID: @11Z7rXYC-1hwj

Another brilliant idea by some A hole who has never been out on the field. Ts internet is garbage from the get go 4-10mbps, tops and thats with a hardline conexión at the router. 30 feet away with 5 walls in between the master bedroom on a wifi signal they will get 2. I have seen countless customers use their cells as hot spots because the signal was better than the home internet.

by
|
Post ID: @11Z7rXYC-1qum

One of these poor folks needs to call 911 and then the local news.

Management will get a clue even faster than Randall can bow down to Elliott.

by
|
Post ID: @11Z7rXYC-1pfe

Definitely another stupid idea of a lunatic chair-happy “quality manager”. This people will write whatever craziest policy or procedure to be done by the sacrificial lambs in the field. Heck, get up of your friking chair and harass the customer by your self you pop-corn head.

by
|
Post ID: @11Z7rXYC-1qqw

It's really bad, super bad, when a Sheriff's office (even just the one so far) has to advise its citizens to call 9-1-1 if an AT&T tech tries to barge into their home. This company has sunk to an entirely new low.

by
|
Post ID: @11Z7rXYC-1gqe

So let me get this straight, the tech comes out , wants to map the house to make a treasure map to find One Eyed Willies treasure. Me, being the homeowner tells the tech to go pound sand. The tech goes back to the deathstar, tells Vader that he could not map out One Eyed Willies treasure and Vader proceeds to skull _ _ _ _ the guy. And just what did we accomplish with any of this ? My god, are we now the federal government ?

by
|
Post ID: @11Z7rXYC-1jpy

ALL installations and repairs with an airtie compatible router require a mandatory wifi map performed by the technician. The technician is required to go into EVERY room in the house, whether the customer wants them to or not. Every return trip, even if it has nothing to do with wifi, requires a subsequent wifi map in every room of the customer's house.

ALL airtie test results are to be uploaded to the Deathstar's cloud monitoring system. If a technician misses even one wifi mapping 'opportunity', for whatever reason, he receives a talk from his manager to explain why. Continued missed 'opportunities' lead to progressive discipline up to and including termination.

The absolute arrogance of this corporation's management to think that this company can force itself into people's private residences for a bullsh!t test designed to sell air tie range boosters at $49 a pop. If they really cared about wifi signal strength throughout the house they could use more powerful wireless routers instead of the junk that we install now.

by
|
Post ID: @11Z7rXYC-1ehk

Yes they push mapping on repairs too. Even if the trouble is outside they still want a WiFi map. But we should have inside access to the rg at minimum on a repair no matter what. The tech may have been trying to wifi map in rooms he didn’t need to be in and taking things to literally. Just 2 rooms are required to be be able to upload the test and be compliant. So he could’ve just tested at the rg location and one other room and be done with it.

That is unless the manager is a super micromanaging d–k-hole and is looking at each uploaded test for the number of rooms tested, signal strength, if any airties were sold, and has his own ideas on how he wants it done??...that’s another problem.

by
|
Post ID: @11Z7rXYC-waj

Could be something local. I had new U-verse service installed a few months ago and had the tech configure all of the wireless receivers by my main TV and told him that I would install them later after I knew the service was stable and there was no issue. On the other hand I have called for outages of my landline and have had techs call and say that they would need access to the house even after I told them the problem was outside the NID. I refused on the phone and they fixed the outside problem. Don't know why they didn't simply say that they would check at the NID first.

by
|
Post ID: @11Z7rXYC-cdi

Lol... Another stupid AT&T policy! Put the tech in a bad position with the customer.

by
|
Post ID: @11Z7rXYC-jza

Lol spying and data collection plain and simple.

by
|
Post ID: @11Z7rXYC-zld

How low can you go? Absolutely despicable!

by
|
Post ID: @11Z7rXYC-rym

People get fired for not doing this mapping, so yeah, AT&T has a big problem.

by
|
Post ID: @11Z7rXYC-xtq

Heads need to roll at AT&T for whomever introduced this policy of demanding access to a customer's home.

by
|
Post ID: @11Z7rXYC-emi

Customer: that metallic click in the back ground was a chambered round.

Tech: No Access!

by
|
Post ID: @11Z7rXYC-ltt

I don’t know what Wifi mapping is, but I’m guessing it is something that managers want the techs to do because it increases their chances at a higher bonuses. Basically another thing they can micromanage their techs with because they countless other metrics they use just aren’t enough.

by
|
Post ID: @11Z7rXYC-pkh

The audacity of att to tell a tech you may not leave a customer site until you map their home, even after the customer says no. Wow.

by
|
Post ID: @11Z7rXYC-vcj

Post a reply

: