This company went from a large prosperous family company to another overseas India based cheap company. It appears they are headed for bankruptcy. Layoffs every quarter and now most of their operators are in India and Phillipines. They've even sent the Billing department overseas. They are asking foryou trouble. I honestly don't see how they can recover. All their big Companies have left except the ones theyes are delegating English speaking operators to do their calls so they are not aware the business is being routed overseas..West, then Apollo, now Intrado within 2 years. Not a good sign
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I dunno, i wish my team had a couple overseas engineers. Im pretty f—ing sick and tired of working all day then having to work midnight-3am multiple times a week because the company doesn't have any 3rd shift engineers worth a damn to do anything more than answer a phone.
Upper management has stated that the industry standard is to have 30 - 40% off shore employees. I don't know if that is an actual fact or a way for them to justify the riffs. I believe riffs will continue until the company meets that objective. In fact, I hear that another one is just around the corner.
I don't know about you guys, but even before being sold to Apollo I witnessed the company already importing most of it's workforce. Food days (back when they had them) consisted of 90% Indian dishes; not that I'm complaining though, I like Indian food.
I also had to deal with the Makati teams frequently, and some them did alright, but others were total c-ap. Service delivery didn't have 2 brain cells to rub together.
Almost every non-client facing job was already being imported and exported to anyone but Americans.
More and more of the work is being sent to the Philippines. I just wonder who is training the workers? The systems we use are not that user friendly and take some time to learn.