Thread regarding Walmart layoffs

What happened to the cashiers?

Sometime in the last week, 90% of the checkout lines in my local store became self checkout.
And guess what, the lines were a mile long at the 5 remaining full service lanes. So how many cashiers are they laying off? This stinks. Will have to re-evaluate shopping at Walmart. 👎

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Post ID: @11o2Brnk

12 replies (most recent on top)

Self checkout is the worst.

I’ve seen customers walk in and see not enough checkers and leave because they won’t use SCO.

It’s a business opportunity for competitors that believe in customer service.

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Post ID: @11o2Brnk-dyvy

SHUT THEM ALL DOWN. THEY S—.

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Post ID: @11o2Brnk-5yhe

I went into my store today and was overcharged $20 at self check out, it just kept ringing up the same item. I had to have her shut it down and go to a cashier. So watch out for self checkouts. If I would’ve looked closer at the receipt I would’ve never caught it. It rang up one item I bought seven times.

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Post ID: @11o2Brnk-5zfc

Miss scan is captured at sco and that little camera you see say cheese

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Post ID: @11o2Brnk-3avy

There is nothing that will prove good or profitable in the long run about this. Retailers going to self scan think they're saving pay roll and boosting customer count, but they'll eventually find they're doing neither: every one of those machines develop issues, customers are going to always need help with things the machines can't provide—and theft is going to soar DRAMATICALLY as the thieves see one freaked out attendent scrambling to help dozens of people at once cannot possibly see or stop or even care that they're walking off with half the store in their pockets.

At some point, I see at least a partial return to the check out lanes.

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Post ID: @11o2Brnk-2kex

Displaced from 3rd shift were told we have unlimited hours for cashier, I said b.s. because we have cashiers not getting hardly any hours and every few minutes they are paging code spark.

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Post ID: @11o2Brnk-2cvt

You have belted self check outs to utilize.

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Post ID: @11o2Brnk-1gkw

The self-check should be for 15 items max.

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Post ID: @11o2Brnk-1mwj

Stuff of this nature is a wonderful opportunity for a competing retailer to take HUGE advantage of! How smart would it be to respond to the needs of the people—and how ironic, too, that the very things Sam W did along those very lines, i.e., wider variety of cheaper goods than anyone else, made that way through less personal attention from staffing, are now the very things coming back to bite them?
The move now is customer service. Open them lanes. KEEP THOSE SHELVES STOCKED. You don't need 3000 stores and 2 million employees—just enough of both to keep your eye on what's important:

CUSTOMERS FIRST. ALWAYS!

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Post ID: @11o2Brnk-1lqp

There is no shopping elsewhere—not for long, any way. They're all going to this.

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Post ID: @11o2Brnk-1vqm

I've posted this before.... Walmart has been training their customers to use the SCO (self check-out) lanes for years. They add a section for SCO then only have 1-2 lanes open at any given time.

Customers then have 2 choices. Use one of the two open lanes which are 10-15 customers deep or the SCO. Not much of a choice (other than to shop elsewhere that values customer service and not just the bottom line). The numbers of customers using SCO then increases. This then justifies Walmart's decision to get rid of more cashiers and add more SCO.

Eventually the stores will have nothing but SCO.

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Post ID: @11o2Brnk-1odu

I won’t go to a self checkout. If this goes national, I’ll start shopping elsewhere.

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Post ID: @11o2Brnk-1vmp

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