Thread regarding AT&T layoffs

Firings & possible Layoffs in the ATO

Wanted to give this good post a bump from the older ARS Tecnica thread.

FYI,

A lot of TFS techs in our area (SE) were just written up and given B forms or put on a Performance improvement plan (PIP), one was sent home for half of a day. This is directly due to the added task of WiFi mapping, True testing and no extra work credit for all the added time which is resulting in higher HPC. Despite good intentions, every time a new program or compliance is added it’s used for discipline. The L1, L2 and L3 numbers & bonuses are affected and Sh$t rolls downhill. Some wire techs have been fired for numbers. No matter any spin this is directly the reason.

All tech/support staff and managers are now on our SH$T LIST. You think techs that have experience ranges of 19-45 yrs svc all of sudden became poor techs & employees? Most of us get excellent service scores, awards and not many repeats. It’s these Dam$ processes and compliance objectives that are millstones around our necks. When the company went to at risk individual bonuses and ratings it became a game changer for the worse.

I know in trials it’s mostly done in best case scenario's to help sell the program. In the field it is taking way longer to do these task in real world conditions. Bottom line, it’s still mostly just tip & ring, working on same cables using nearly same tools and test sets, fiber is easier than cooper. Only thing changed is equipment on each end.

We appreciate improvements in the field that are meaningful but we have too much bloat wear and compliance objectives. I’ve been outside tech for decades and it has drastically changed in the last 5 years. If you haven’t been in the field In the last 2 years, you don’t understand all the challenges and frustrations we are now facing despite your previous experience.

It’s a totally different job now and accelerating to the negative, it once was a enjoyable craft and career. It’s now become a toxic experience due to all the micromanaging.

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Post ID: @121VzZ8R

11 replies (most recent on top)

SE managers can take their B Forms and shove them where the sun doesn’t shine.

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Post ID: @121VzZ8R-1etr

I was threatened multiple times at Bellsouth with retaliation and discipline if my 1st level didn’t get his bonus. It’s a entire culture of id–ts that have no idea how to manage people using scare tactics to overcome their lack of intelligence.

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Post ID: @121VzZ8R-1qln

they only managing att knows is micro managing no matter what part of the business you are in. that is what you get when everyone is scared for their job and looking over their shoulder. good job randy and stankey keep up the good work!

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Post ID: @121VzZ8R-1crq
  1. 4 million customers cut the cord last quarter and who get's the blame? The outside forces??? Lead with distinction management... Haaaa. That's a big joke. Lead with deception is more like it!
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Post ID: @121VzZ8R-vti

I think the company should be sued for unfair and deceptive practices if the technician attempts to gain access to the interior of a customer's premise under false pretenses, such as representing that the access is necessary to complete the repair when such is not the case.

Now, if the management is telling represented employees to make a false or misleading representation to persuade the customer to grant access, then the Union should file a grievance, because that sounds like a code of conduct violation, and employees are required to comply with the code of conduct. I note "We earn and preserve our customers' trust by treating them with honesty and integrity ..."

When people are on the phones, they are provided with a sample script that complies with the company's requirements. Insofar as this wireless mapping is concerned, the techs need to be supplied by the management, the spiel that should be used to gain that access, and that should be run by the union.

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Post ID: @121VzZ8R-ayl

"Let some of the desk jockeys see all of the challenges we face maybe some real changes would happen."
Of course, that statement works both ways....you understand that right? I wouldn’t want to do field techs job but most field techs have never done mine, a desk jockey. Never assume you know what it takes to do anothers job.

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Post ID: @121VzZ8R-jpg

@ htt
Haha, contractors to replace thousands of experienced techs. Good luck with that!

Get your boots polished up, most of us field techs wanted to stay out longer the last walkout. Let some of the desk jockeys see all the challenges we face maybe some real changes would happen.

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Post ID: @121VzZ8R-yzm

Get ready managers? Click of an approval button on an OOM will issue a PO to a non union contractor to get this work done.

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Post ID: @121VzZ8R-htt

“Get ready managers, if the company doesn’t come to their senses about this availability issue you may be climbing poles soon. Disciplining Techs is only exacerbating the situation.”
I am ready. I couldn’t believe it when you all folded so quickly. Please take a month or more walk out. I need to have relief from the c-ap that I have to put up with everything day and I really enjoyed working the craft jobs. Maybe if you are out that long it will make the upper leadership make some changes but I kind of doubt it. They are going to destroy this company and everybody that works for it.

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Post ID: @121VzZ8R-kal

Get ready managers, if the company doesn’t come to their senses about this availability issue you may be climbing poles soon. Disciplining Techs is only exacerbating the situation.

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Post ID: @121VzZ8R-vbg

I just looked at the older ARS Technica lay-off thread and this was just posted today.

Maybe it’s retaliation against the SE union because they just filed a district level grievance and unfair labor practice against the company. In crews of 16+ techs the company’s availability is 1 tech off a week thru the summer months. This means 1/2 of the techs wont have an opportunity to take a vacation with their families, kids or grandkids thru the summer school recess.

Wonder if Randall & C-suite are following the same draconian availability list?

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Post ID: @121VzZ8R-wtu

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