Symantec ( Broadcom) customers are furious with the level of technical support they are receiving. The goodwill SYM earned has been thrown into the trash can in a matter of few months. It’s all a mess ! Employees in technical support too are fed up and rumour has it that there is high attrition Impacting the company.
There is a whisper that Broadcom technical support is in for a complete overhaul! This could signal troubling times for Draper and their chief ! - Broadcom has reduced their strategic customers count from 1250 ( as touted ) to around 700! ... expect huge layoffs in the next 4 to 6 months.