Thread regarding Liberty Mutual layoffs

No longer an great place to work for sales reps

I worked here for 6 years as a sales rep. Can say through my years that the direction of the company has changed significantly. When I first started, they focused on having a "local" insurance company feel. Which most consumers like. Then they got rid of all the local service reps. We were told we had to help our customers with service. As the years went on, that changed. We were told less and less to help customers you had written policies for in the past. Let them call an 800 number! Well guess what? Most of the people working these 800 numbers, had no clue how to properly service state specific policies.

As this changed continued, I had a hard time telling loyal, referral giving customers, to stop calling me if they have a question or needed something done with a policy. My per cap was always in the top half of the office, but my branch manager ( who is an exact replica of Michael Scott from the office) didn't like my attitude about dealing with previous customers. Liberty implemented some new rule that if a rep graded under 7 on their yearly review for 2 years in a row, they were terminated. This grade was not based heavily on sales, but mostly on worthless metrics graded by the managers own discretion. That was at the end of 2017 they implemented this rule. So they used my 2016 and 2017 grades to use fire me at the beginning of 2018.

Honestly, the best thing that ever happened to me. Liberty was so toxic. Sales reps were all slime who would treat the office like a middle school. I still see the 1 or 2 reps who i considered friends in the office, and listen to them b–ch on how it has gotten even worse. After about 5 mins I have to tell them to change subjects.

My advice: If you absolutely have to work at Liberty ( first job out of college etc) work at most for 2 years there. Or take the job, do all the training for 6 months, while they pay you well. During that 6 months or so, be applying and interviewing for other positions, so you can leave once they are ready to put you on plan.

Its crazy, the Branch Managers and Regional Area Managers, make a kings fortune, yet most of them would have trouble as a Poland springs rep in the desert

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