So is Anthem being honest with Shareholders ? All the lack of media coverage, TIm Skeen departure and many other events not in the media. Is this giving Shareholders false information when investing in our company? I get the feeling that Anthem is trying to keep out of the media in fear the stocks will drop? How is that ok ? Being an associate ,I want no part of that. As in another post we'll see what happens in March. Best to us all -maybe im totally wrng
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That wasn’t a slam on Bezos - it was a prop.
Not suggesting posting company information in a public forum, never would. Simply stating, there is no way for most Anthem associates or otherwise to have the data to assess the veracity of your assertions. Ascertaining there is no moral component, and then following up with economic plight of Filipinos is in itself a moral argument. The slam on Bezos is incredible. Love him or hate him, he has been remarkably successful. It wasn't unicorns or fairy dust that generated his wealth. To be dismissive of the trials and tribulations of associates whether here or abroad is pretty callous regardless. The notion that associates should be ready to be outsourced is supported by your reminder that employment is at-will. I might suggest that vigorous debate, even if you believe the argument is B.S. is healthy in any organization. I'll continue to make my daily contribution as best I can toward Anthem's continued success, and speak positively highlighting the many ways Anthem is better than its competition. Sorry if concern about RIF's seems so petty.
You know full well that those questions can’t be answered on a public site without breaching confidentiality. So, I’ll say this: Legato is irrelevant. Companies have been moving work offshore since the 70s. If Anthem hadn’t created their own offshore entity, they would have used suppliers. The “who” isn’t the issue - it’s the “where”. For some reason humans living outside the US aren’t as important as we are. If they were out performing your internal folks, would you still have an issue? Yes. And again, many times they already are. Now, I agree that if their performance is total sh*t, then you have something to complain about, but I’m guessing that you don’t have the quality audit history for all Legato programs to be able to speak to that without bias.
Part of coming of age in a company with shareholders is realizing that operations aren’t always rainbows and unicorn farts. You are employed at will. You can leave them and they can leave you at any time. If you have a problem with this, then 1) go to Amazon - Bezos couldn’t care less about Wall Street, or 2) start your own company so you can make the rules. Nothing Anthem is doing is illegal or morally corrupt - how could you ever suggest the latter when the people being hired in India sleep on dirt and live in abject poverty? The middle class in the US? That would be a dream for them. Again, I get the sensitivity around losing your job to someone else, but it doesn’t mean you have to throw BS information out on the internet?
The reply that asks "Where are you getting You're information..." I agree the questions you pose are on-point. I ask, where is an associate going to get that information? Is the number of associates planned for RIF's in 2020 available? I can interpret the data, but like the vast majority of associates, I only know what is communicated. I am aware that the aim of the corporation is to generate revenue for shareholders, not healthcare or associate wellbeing. Member protection from some of the financial burdens of healthcare is just a product, and associates are an expense. The middle class is not essential for a functioning society, and ethics and morality are euphemestic. Associates be prepared to be outsourced at any moment.
Ok, I'm not sure where YOU'RE getting your information so let's do this:
1) How many are being hired offshore?
2) How many have been, or soon will be, let go when all is said and done?
3) Is it, or is it not, far cheaper salary and benefit wise to hire offshore rather than US based?
4) How are those Member Touchpoints looking?
5) Have far more projects and SSCRs been tabled in the past year and a half than before?
6) For what percentage of those was "budget" cited as the reason (in this era of record profits)?
7) Are we delaying implementation for one, two or three releases for a large percentage of projects and SSCRs because we're so often too far behind in design, coding and testing? (I will admit here that testing seems to be getting a little better recently).
8) Are our systems down far more often than they used to be and are the reasons for that just dumb, repetitive mistakes that happen on a daily basis when they never used to?
9) What are the turnover rates offshore and US based? (I will admit that many who were hired, or moved to Atlanta were already let go, which affects the US turnover rate... and are you counting all of those RIF'd as part of US turnover? Seems that wouldn't exactly be in favor of your argument).
I’m not sure where you’re getting your information, but you’re wrong on all points. 15K are not being hired to replace 5K. The quality rate offshore is (most times) better than onshore - “most times” because there are always outliers. Where critical to business operations, they work US hours - a lot of times even dual shifts so they’re available US daytime and nighttime. Also, their attrition rates are no worse than Anthem’s. Believe it or not, A LOT of due diligence goes into these decisions and then ongoing management, and it sounds like all you’re doing is making assumptions. Incorrectly, at that.
I get that it’s a sensitive topic - that when you lose your job to someone offshore that it’s not a great feeling. But don’t spread lies about what’s actually going on - it’s not helpful to anyone - associates, shareholders, etc.
I am sure that they are trained in Anthem's curriculum. But explain why the same errors are happening over and over again every day for the past year and a half? There's a very high rate of turnover in the offshore offices. As soon as they learn our systems, they take off to the next building over in the massive office parks. This isn't bigotry, or race, or nationality related at all. It's location, knowledge and performance related. They're not available for more than half of our working day. It makes it very difficult to get anything done. They simply don't have the 20-30 years of knowledge on our systems that those who have been let go had. The results are actually pretty bad. Coding is delayed, testing is delayed, projects are pulled from one or two or even three releases because they're not ready. SSCRs are in the same boat. This is being felt by our customers and they are reacting to it accordingly. Want proof of that? How are the "Member Touchpoints" that are associated with your AIP bonuses this year looking? And if Offshore is getting better results than onshore, then why are we hiring 15,000 to replace 5,000. The answer is simple: It has always been about the almighty dollar. Pure and simple, offshore salary and benefits are a mere fraction of onshore. So, congratulations Anthem, you're saving a ton of cash! By the way, where's that all going? Seems all that we ever hear is, "There's no budget for that.". So, even more projects and fixes get tabled. So enjoy the extra cash in the accounts. I'm sure there's some executive bonus tied to that. Meanwhile, watch as the clients leave over the next couple of years and the membership numbers plummet. You get what you pay for.
So you’re saying offshore resources aren’t trained? They absolutely are - in fact, they’re trained with Anthem’s L&D curriculum. They’re held to the same performance standards as in-house associates. All of these negative comments are nothing more than bigotry towards humans who don’t live in the US. We live in a global economy - the idea that people processing work offshore are less capable than US employees is absurd - it’s even the opposite. They turn better results than US employees which is why outsourcing has continued to grow. Who will you blame when AI takes jobs and you can’t finger-point at other humans?
I'm sure most companies are dishonest to their shareholders and, more importantly, their customers. I willing to believe most of our customers would think their claims are being reviewed by trained professionals, when in fact most of the work is done overseas at this point. Same goes with IT and such. No doubt other companies are guilty of things that we, the everyday customer and shareholder, don't generally think about, either because it is out of sight and out of mind, or because we simply do not know enough about their general day-to-day operations. I would like to think the other shoe will drop, but that seems optimistic. People are generally content with what's on the surface. A gold spray-painted t–d is still a t–d, but the general populace just sees that its pretty.