Got to have training on changes coming in verint since our scorecards will be there soon. Everyone will be able to see their own active time on computer and productivity percentages, contacts per hour and support contacts per hour. If you dont use aux codes right, lock your screen on breaks and document while on calls, it will mess up your metrics. This combined with the coming changes for call reviews is going to make this a rough time.
16 replies (most recent on top)
Seems like every year is a rough one for the HCM. It should be considered the new normal at this point. .
What’s really strange is that upper management says there is no RIF coming & that it’s because of rumors that people are in fear of losing their jobs, yet middle management is saying “get your CCM, get your BSN, I think the writing is on the wall for us.” Then they sit back & let upper management think it’s the employees gossiping & spreading rumors. We have been told that CM is changing entirety but we were not given a projected date. ECOM was also mentioned briefly by an employee that was let go in the last RIF. Now Go/ECOM is mentioned at a meeting but with no other information. No clue on how it is going to effect us. I wonder why we as employees are questioning what the future holds???? Seriously?????
Some hierarchy at Humana must have a course on how to drive employees to resign... But jokes on them... I’ll stay just to continue getting a check !
Anything required for your role is on the clock. Now if you are doing your own interest education etc. that is not always on company time. You have to work with your manager
ID: @5ulb+13DUYOQg Call the ethics hotline for point #2. For your first point. The corporate network usually has a speed of around 25Mbps. I would believe this is set to a standard which gives everyone a similar response time on the system. My Humana system works at 25Mbps but my own system on the same connection runs at over 100Mbps. What you should look for is consistency. 25Mbps is more than fast enough for our work.
Two things that’s come down from management.
#1: They are having us track internet downtime on a spreadsheet and having us do a Speedtest to report as well. Sounds like another way to reprimand us. “Reliable Internet Is A Condition Of Your Employment”. Right. I get that. Except I can run a speed test on my work computer and on my personal computer at the same time and it is DRASTICALLY different.
#2: Our leader is instructing us to work off the clock. For now she is telling us to do Education, Success Stories, and Career Development off the clock.
@2dnt+13DUYOQg Get a grip and sense of perspective. You are not a surgeon, you are not dispensing Medications. At best you are required to call someone within 24 hours. Be serious, for the most part we don't do anything critical for the members and our role is to reduce the cost for the Insurance Company. To work here and then complain about that is not very honest. If you do a Post DC call you are really checking to see that the Nurse who managed the case before you did her/his job properly. We all do wonderful work but when we confuse that with the work of a Surgeon or the work of an RN in an inpatient facility we do ourselves no favors.
The hospitals in my area All do it so not really a choice I really don’t care as long as I get paid . Patient care is patient care it doesn’t matter whether they watch me or not
To anyone who views digital tracking to be to their 'benefit'. please wise up. Wearing a tracking device at work literally turns you into a debt slave of the central bank. It is degrading.
We were tracked also but was always To my advantage because it showed how much work I was doing
To last poster. In the last huge level 1 hospital I worked in had little digital trackers we wore. And there were timed reports from the call light system along with additional metrics around that like how long in room. How long it took to answer light. How many times did we hit the in room button to show tracking we were in there. Our med program had reporting behind it about were we too early. Too late. Etc. did we scan correctly. So there were tons of time related things. Even documentation in the electronic system So welcome to the digital era
below humana management poster: thanks for looking on the bright side. can't say that i've ever had the experience of being tracked in a hospital. I would certainly start to worry if my surgeon
were subject to verint tracking and went over his allowable operating time or if my nurse were rushing around dispensing meds like m & m's because she needed to be verint compliant. Good for financial management. Bad for patient care. I would not call this transparency. I would call it holding a work force hostage under gross emotional duress - precisely what Humana is doing. Get real Humana management................
They already do all of this and we know it- our managers have been monitoring this and HAVE told us this as well. Now you get to see what they see?This is transparency that everyone wants- How is this a bad thing? Only issue will be if you are not doing your job. Get over it because even in the hospitals now the track you. You are supposed to be working- do that and you are fine
Verint = super creepy Israeli spy company masquerading as simple business software. Is this really necessary?? I would avoid playing this game - go for the RIF - or something new outside weird Humana sphere
Both of these are spot on. I feel sad and nauseous.
Some groups already doing this . They will use these results for a reason to terminate us. So the folks in November had severance package... this next RIF, might not be as lucky. They got a better deal! This time will take out management as well.