ADS you have the ability to send everyone to w@h, DO IT NOW! Dont be stupid, dont risk your employees, send us to w@h.
17 replies (most recent on top)
what is this a contest of who can spend the most wasted time on a post???
i would be ashamed to be associated with that company.
and to below, PLEASE GET A LIFE!
@ Uehwveidi Why are you bringing God into this? There was not mention of religion AND further more you’re the F—L for making such a cowardly remark. I’ve received word that the pressure is on leadership to let the associates work from home and tomorrow today (3/19) there will be a meeting about it (try to deny it). ADS has no choice now. The only numbskull person here is you as I merely provided the official steps that ADS would use to send associates to W@H. If you read anything and NOT jump to conclusions, you would’ve read at the end of my post that the ball was in ADS’ court. Their stock dropped AGAIN, so rather than risk having a bad reputation of infecting their employees or causing great harm (financial, health, etc.) due to their negligence, they will comply. You should be admonishing ADS for all the cover ups they’ve perpetuated throughout the years with false prosperity. They caused the implosion that you’re witnessing, not the ‘global pandemic’. Open your eyes and clean out your ears because this is not the LaLa Land they pretend it is. By the way, you’re welcome for writing that post because executive leadership monitors this website and I can assure you that my words influenced them. Who’s to say it didn’t. Again: YOU ARE WELCOME! Now get off your high horse and do your job because the stock price is counting on you—make a difference! There’s more dirt that will be aired and it will be brought from the shadows because this company is not as it portrayed itself to be. Wait for the Netflix special once the company is defunct and the NDAs will no longer be their shield. MM WILL finally get to say her side because as of now the perceived consensus is the company took a dive when she became the CEO. Do you really think that’s what she wants her legacy and reputation to be based on? What does Ralph’s contract look like? What if he’s unable to bring financial stability to the company and an exit strategy has been built into his contract where he’s still to receive hefty compensation? He wins either way and the associates lose in the long run. Ralphie isn’t in the role because of his looks, he’s there because he knows how to play the game: What’s In It For Me! I’m am so thankful many of my peers, who take calls, are no longer following with blind obedience and educate themselves by being open minded. When you know something to be true (and you know you do), you don’t want it to come into fruition. That’s called DENIAL! Let’s see who’s ramblings are incoherent. PEACE! Remember: The first step to recovery is admittance of a problem. Don’t be your own worst enemy.
At the previous reply: what you've just said...is one of the most insanely id–tic things I have ever heard. At no point, in your rambling, incoherent response, were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.
They have to send everyone home or it's getting shutdown any day now. Look up coronavirus call centers on google - I think s Korea's cases shot up by 500 from 1 call center and you can bet that the offshore ops will get destroyed by this. They will need their core associates @ home if we're gonna get through this..
Don't be fooled. You will need business class high speed connection, usually this will be provided by a local cable company. You will also need VOIP equipment, Thinclient, and dual monitors. Now if ADS is is smart, they'd use VMware to cut costs on hardware (perhaps this is where only headsets would work). Do keep in mind that there's a process for this and it may take longer than just a couple of days or weeks. Take into account the W@H training days/week that WFM needs to arrange with the training department. It's not as easy as flipping a switch, there needs to be careful planning. Will ADS sacrifice all its resources (time, manpower, money, etc.), at a time when there's great volatility and definite uncertainty of its future, to send all their US employees W@H to mitigate the incubation and spread of the Coronavirus? The operative word here is 'sacrifice'! I doubt genuine sacrifice is within the scope of corporate greed. Let's say they do send a large amount to W@H, then they change their minds six months later because additional investors pull out. I can assure you there will be a knee jerk reaction like you've been witnessing over the past several months–layoffs at the drop of the hat. Return your W@H equipment or run the risk of receiving a huge deduction on your next paycheck or no paycheck at all. I would love for all of us to W@H as it would be beneficial for every employee and their work-life balance (just to name a few), but be cognizant that the company's trajectory is not going up to infinity and beyond. If you don't believe me, question leadership. See if they'll give you the same old song and dance. Consider that a lie of omission is still a LIE nonetheless. There are confirmed articles stating Melissa Miller is not to speak disparagingly about ADS and to onboard her replacement in exchange for her costly severance package. I challenge you to look them up and not take my word for it. The overall goal in this reply is to make sure you're well informed so that ADS doesn't continue to exploit their call center agents. And yes, when you go to W@H you're part of a virtual call center.
Pretty sure every in office associate already has a headset that they take with them when the go to w@h. That is the one piece of equipment that they don't need in stock to send people to w@h
Oh, btw, is there internet and a computer in that surprise box?
I'll need a helluva lot more than a headset to w@h. lmao... what the hell else you got in that box???
Large order of headsets is coming in this week, you’re all going home calm down.
Bravo 2ksi! Well said! I cannot tell you how many surveys I've taken, or roundtables I've been in where I have voiced exactly what you just said. There have been many. I have been here many years. I quit taking the surveys and they no longer invite me to roundtables for the last 3 or 4 years. They know what I will say.
@1une+13YT9fij is CORRECT! Have any of you taken a look at the most recent decline in ADS’ stock price? There’s no way they’d risk going to W@H en mass in their current deplorable situation. The stock took a $13.60 hit and it’s currently valued, at closing, is $36.11. It’s not a strict result of the Coronavirus, it’s been sinking steadily ever since. Think of Enron. On that terrible day, when the planes hit the WorldTrade Center Enron shamefully leveraged that reason as to why their stock was declining as a coverup—they mismanaged the investments with their creative accounting. Ponzi scheme indeed. Nothing different here. The pathetic written excuses I continue to see here from undercover leadership citing the Coronavirus pandemic for their loss of capitol is a red flag. Those who work know they didn’t update their archaic systems (VCARS, SNAP, Knowledge Central, IVR, etc.) with the surplus of money they had before the country’s true financial crisis. Where did the money go when Ed was at the helm? Hmmm. Let’s use some critical thinking here. If Card Services is their cash cow, then why not invest in it? They created patches so they could increase the longevity of their faulty tools and didn’t bother purchase NEW systems, thus stretching the dollar. They were sitting really good prior to 2016 yet they failed to listen to their employees who continued to shout out key information that would be a potential risk to the company. In ADS’ world of make believe, everything is alright and we’re stronger than ever—“We were made for this moment!” This couldn’t be farther from the TRUTH! If only executive leadership had been transparent from the very beginning we’d be in a better position. Here’s something to consider: Is it cheaper for ADS to hire offshore associates vs. sending associates to W@H? ADS the ball is in your court!
Your going to be able to buy ADS stock for the price of a single roll of toilet paper by the end of April so who cares? It’s a sinking ship you can bet this website is going to be popping pretty soon. Watch and learn.
The person saying the email was meant for easton is ignorant. There was an email that went out specifically to care center agents asking work at home questions. It was to gather information in the event they have to move everyone for w@h.
Sounds like you should’ve requested to work from home a long time ago. Whoops
The email telling everyone to work from home was meant for Easton and associates who have laptops. About 95% of the associates in the care centers are still on desktops/thin clients and cannot be easily transferred to home. So with that being said YOUR post is dumb. Speaking on things you are ignorant to.
Another dumb post. They sent emails out Friday telling us to work from home
I wish letting everyone work from home were as simple as the company making that decision but unfortunately it is not. Not only does the company not have the hardware/software to do this, many associate's homes are not prepared for this.
Do you think every call center associate has a landline phone line set up at home? I didn't until I made the move to w@h a few years ago and it took me a couple of weeks to get an appointment for my phone company to install a line.
Do you think every associate has a secure space to protect our company, client and customer data? Many associates don't have a place that they can set up to work where NPPI wouldn't be able to be seen or heard by their significant other, children or roommate.
Do you think every associate has access to the level of internet service needed to work at home? As a few of my follow associates her in M—ord found out when it was announced that our site was moving to all w@h recently you can't use satellite based high speed internet because there is too much lag time. I'm sure there are a lot of associates across the company that live in more rural areas that don't have access to high speed internet other other than through satellite service.
No they don’t. They don’t have the hardware readily available for every associate to WFH nor are the servers or VPN environment big enough to hold all of the traffic. It would be financially irresponsible to have that equipment just lying around. By the time the equipment would be ordered and then internet set up at each associates residence a vaccine will have been created.