Thread regarding Anthem Inc. layoffs

Next layoffs round on 02/28

Lay-off coming 2/28/20. Be proactive friends.

Can anybody confirm this? And provide more info?

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Post ID: @OP+13kPYCFB

35 replies (most recent on top)

I was also one of the employee of Anthem served more than 5 years but the way kicked out the people was horrible and no courtesy at all. My opinion don't get attach with the client and don't be a loyal always, work whatever you pay and just enjoy the life till the time you are in US.

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Post ID: @tyew+13kPYCFB

Anthem found a loophole by hiring Legato as Anthem employees. They can say the claims and customer service are not outsourced that they are handled by Anthem employees. Such BS! Way to go Anthem. You found a way to screw providers, members and American workers.👏

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Post ID: @qyja+13kPYCFB

Layoff happened today. 2/27/2020. Next round end of April. Between CI&W and Legato things have gone from bad to horrible.

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Post ID: @pnmp+13kPYCFB

Layoffs have already happened. I was one of them. Out of our team, half got kicked. Our work wasn't such that it could be converted to automation easily, nor was it feasible to have Indian or Filipino workers (especially ones who can barely speak English coherently) take over the functions. The ones left (for now) are going to have to do the work of 3 people. Maybe I should be glad I got out before everything goes down the toilet drain.

In some ways, I wish I could see how bad it's going to get when CMS and various departments of insurance comes down on them once these off-sea workers screw it up so bad that Anthem violates government regulations left and right.

Now I've discovered that the severance administrator customer service lines are manned by people who can also barely speak English (and I can barely understand them). I have no idea what nationality they are, but it's a f—ing joke. That Pollyanna anonymous above is not fooling anyone.

Gail is going to have a lot to answer for when she runs the company into the ground and destroys decades of work, but by then I'm sure she'll take her golden parachute and hide her a– somewhere else. She's got some bee up her bonnet about work at home employees and wants everyone to go back to the offices, when the opposite is the trend in most companies (just talked about that with a recruiter today).

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Post ID: @lgnd+13kPYCFB

You would think that management would take a look at how our monthly releases have been going before they do this. As offshore takes over more of the workload there has been nothing but more and more problems. This past weekend's release was the biggest cluster____ yet. What used to take 6 hours with no issues now takes the entire weekend every time. How many refreshes needed to be done this time?

I'll say it again, Anthem, "You get what you pay for." So good luck with your precious "workplace strategy".

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Post ID: @evqm+13kPYCFB

March 6 is when people are going to get new managers

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Post ID: @drmg+13kPYCFB

I was told my job is not secure after 30 plus years with the company. What they are doing this round of RIF is the biggest one I have seen. Taking jobs away from the United States is just wrong. And to the person above you bragged on how well the move to Legato is. Karma

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Post ID: @bmso+13kPYCFB

This is such b—s—. We are working with zero budget yet are told to hurry. The POs and SMs here are becoming obsessed with hours. Imagine guessing to justify cutting staff. Don’t give us that line if anthem leadership gets a lower salary. Seeing the ceo makes $14 million...she’s not hurting.

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Post ID: @8qip+13kPYCFB

When you have to cut hundreds of millions in budget in 2020, the result is layoffs. The writing is on the wall. Legato will take over with minimal US support in both operations and IT. Anthems leadership no longer communicates and everyone is left in the dark. Be honest Anthem so people can prepare. The culture is toxic to say the least.

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Post ID: @8vag+13kPYCFB

Everything against offshore workers...maybe they dint have access to manipulate. They have read access. Fact.

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Post ID: @6wbc+13kPYCFB

Nothing against offshore workers....but their data access was so restricted they cannot do a good job testing, etc.

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Post ID: @5ghh+13kPYCFB

Reply to 4jip+13kPYCFB. BRAVO, perfect summary and response. Anthem keeps buying up small plans to try to compensate for all the members they keep losing. Providers also very dissatisfied. Heck, most employees think the insurance is awful and we work for them! I too would love to know where that member feedback came from bc that’s not what we’re hearing in the frontlines. And agree, everyone knows the employee survey was a joke. No one was going to answer honestly when it is clearly tied to your user ID

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Post ID: @4qiy+13kPYCFB

Regarding RIFs under the guise of workplace strategy...

There are 5 IT approved locations, which mind, you even the VPs and SVPs don't work at nor does Mrs CAO herself. So if you can be hired to work on a team as long as you're in one of those 5, your team is still distributed. Period. What difference does it make if you are in Mason and your teammate is in Richmond vs if you're teammate was in the DC area. You're still using Webex.
Also, the biggest distribution issue is when you're the PO, PM or stakeholder for work being done by Legato. Does it really matter where you work from in the US when you have to try to overlap hours with people on the other side of the world.
Finally, what company wants people in an office these days. The leasing, the up keep, etc. There is inherent value in not paying for people to sit inan office. We don't seem to get that.

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Post ID: @4oln+13kPYCFB

In reply to the PR/Investor Relations cheerleading post below:

1) What rating/survey are you basing your 8/10 on? Because there are many others like STARS and consumer effort that we're terrible on (hence the org goals for 2020)
2) Our international associates are just collecting a check, let's be real. Nothing they do helps them other than their paycheck. We're a US based insurer. They're can't possibly be as invested as the US associates you continue to lay off. Additionally, they may push through more work, but weigh that against the quality issues that impact our end users and need constant root cause analysis and emergency changes to fix.
3) Please name the services that we offer that others don't. Purely out of curiosity.
4) If you refer to the postings regarding the employee survey, people are terrified to give their actual opinions lest they be fired. I wouldn't gloat about it too much.
5) The top execs care about the shareholders. The end. The JUST recognition that Gail gloated about shows that. It was shareholder related. Not employee or customer related. The salaries may be lower, but not the stock shares paid to execs. Just be truthful about your motivations.
6) just curious about this net gain. If we look at a location report of associates from before Gail took over and compare to now, would the gains you speak of be offshore or onshore...nevermind I think I know the answer on that one.

Bottomline, if you really cared about your customers, you'd care about the employees serving your customers. If you cared about the employees, the answer to every problem wouldn't be a RIF.

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Post ID: @4jip+13kPYCFB

Anthem cannot have quality insurance. They are way too big for that and trying to do too many things at once and all over the place.

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Post ID: @4win+13kPYCFB

sorry to take it off topic, but is there any truth to the rumor that hiring managers are told not to hire internal employees from CA?

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Post ID: @4rrw+13kPYCFB

Apparently even the customers lie on their surveys. Another perk of leaving was getting rid of Anthem insurance and obtaining a quality insurance plan that really does care about it's members.

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Post ID: @4hng+13kPYCFB

I guess one of Gail's secretaries responsibility is to monitor this website.

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Post ID: @4tdi+13kPYCFB

Omg. Re “has been amazing to witness the steadfast commitment and pure diligence our international associates have shown towards the company's higher purpose.” What planet are you on? Brainwashed? Even if it would be so. Does it mean okay to prefer hiring offshore and not in US? Does it?

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Post ID: @4qtq+13kPYCFB

Top grade pr post below. Still bs as most what's coming from upper mngmnt now days. "global in-house operations centers in India and Philippines" are not yet but should be and will become illegal. There are no ethical grounds for US MEDICAL insurer to ditch ditch ditch US based jobs and make it a priority to create "in-house operations centers in India and Philippines. " Premiums and deductibles and out of pocket in US dollars and salaries in rupees?? With the first 3 going up and up and up. And what it even means "serving members and broader community"?? who up there came up with the wording?? Medical FOR PROFIT insurer is to pay claims. Members don't need anything else from you. This is what "insurance" is and what it suppose to do. All other projects are pet projects have nothing to do with "serving members"

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Post ID: @4nxx+13kPYCFB

There is a ton of unnecessary disdain in this thread, driven by false accusations and statements. The Leadership team is steering the business in the right direction and here are the facts:

  1. The customer experience has never been better, in fact the most recent survey shows that we satisfy 8/10 of our constituents.
  1. Our global in-house operations centers in India and Philippines are powerhouses of productivity, and it has been amazing to witness the steadfast commitment and pure diligence our international associates have shown towards the company's higher purpose.
  1. We are fully dedicated to serving our members and the broader community. Through this dedication we positively improve the health of our members and offer service like no other in the current marketplace.
  1. The vast majority of employees love the company and feel empowered by leadership to act bold, make a difference, and continually improve our enterprise across every business unit.
  1. Leadership is not interested in personal financial gains at the cost of the company. In fact, Anthems leadership is among the lowest paid relative to other corporations in the Global Fortune 1000. Leadership is committed to serving our members, empowering our associates, and improving the healthcare market through disruption, innovation, and bold solutions.
  1. There has been a net gain of total number of associates in the last several years. The company is growing and is in a strong position to enforce itself as the top healthcare payer.
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Post ID: @4ujs+13kPYCFB

In reply to @3wst+13kPYCFB: Anthem is definitely not getting smarter. If Anthem was truly investing in high-quality automation to replace workers, your post might have been true. But as you can see from other posts here, Anthem completely gutted their own IT department...and they can't automate work without IT. This also means they're not serving the customer very well because existing issues are not getting fixed. These are short-sighted moves designed purely to please stockholders in the short term. Period. And what do you mean "If you do not like this then don't enter the work force"? What planet are you from that not working is even an option?

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Post ID: @3jjq+13kPYCFB

IngenioRX will be layoff people. They took high performers from the company to work on IngenioRx and now that IngenioRx is done and all these folks is getting laid off.

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Post ID: @3txt+13kPYCFB

The point is we need our jobs, just as much as anyone else does. The constant turn over, the removal of older workers with knowledge and learning curves all impact the customer experience. This is all about stock. Neither customers or employees are valued.

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Post ID: @3rbl+13kPYCFB

"Reduction in the workforce is to be expected at any company in the world."

Uh, what? Only if that company is shrinking and not expanding which is the death knell for it's stock price.

Is that your point?

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Post ID: @3qvy+13kPYCFB

100 agree with the previous. Take offshoring of US alone. Has nothing to do with "bettering serving the customer". NOTHING. Has all to do with lining the pockets. Many Customers will be shocked to find out access India has to phi.

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Post ID: @3kxb+13kPYCFB

Please, it has far more to do with cutting costs and lining pockets. These changes have nothing at all to do with "bettering serving the customer".

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Post ID: @3ovs+13kPYCFB

Reduction in the workforce is to be expected at any company in the world. As corporations and enterprises get smarter, redundant roles and divisions are eliminated. This is a fundamental truth of life, a company will always change and reengineer its existing functions to better serve the customer. If you do not like this then don't enter the work force, simple as that.

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Post ID: @3wst+13kPYCFB

I believe from information I saw in writing there will be late February round and an early March round

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Post ID: @2div+13kPYCFB

Some of that is workplace strategy. Another rumor is that the PMs will get hit on 2/27

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Post ID: @2djq+13kPYCFB

Impacted teams are under Joseph Adinolfi, Cheri Specht, Jennifer Wade, Kevin Kinsey, and Pam Lindemoen.

The information indirectly came from the person one of those people report to but I can't say which for personal concerns.

There is some cracks in upper management at the moment, more to come. Get your resumes updated, Godspeed.

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Post ID: @2lqn+13kPYCFB

I was told by upper management that my notice will be coming 2/28.

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Post ID: @1jcf+13kPYCFB

Did you have a meeting last Thursday 1/30 saying lay-offs were to come? We had one and I’m pretty sure at the end of February the first round is going to happen

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Post ID: @1zgd+13kPYCFB

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