Thread regarding Sungard Availability Services layoffs

A self destructive mess

New leadership team are either setting up the books for a sale, or they have been infected with some bizarre brain disease. Customers are deeply unhappy and voice their concerns to their utterly exhausted Service Delivery Managers. Message from the top is "Get the ticket closed within the TTR and \o/ Yipeee!" Nothing learned.

Your company is sinking under the weight of it's leadership's stupidity.

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Post ID: @OP+13s62aaH

16 replies (most recent on top)

@4mqf+13s62aaH ... that's some strong Kool-Aid you're drinking there. Make sure you're fully recovered and ready to go by Monday AM.

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Post ID: @4mcs+13s62aaH

Give it a rest Dr. Evil. Have a beer and relax, it's Friday.

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Post ID: @4mqf+13s62aaH

Raises have been pathetic anyway ... unless you get a promotion they’re usually 2-3 percent ... we even had a long stretch of no raises ... truly a company that cared about its employees

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Post ID: @3ryc+13s62aaH

Still waiting on word about raises and 401k?!?!?

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Post ID: @3fkg+13s62aaH

The id–ts who decided to to move the customer facing SDM's from the United Kingdom, to India, is to blame. The high turnover of staff means no continuity for the clients, the company is going down faster than the titanic, and the LD have no clue what they are doing.

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Post ID: @1lik+13s62aaH

While I agree with most of the sentiments shared here, the main reasons I am still here are the work from home policy, a decent salary, and getting to work with some really great and smart people. But be sure about one thing: I am looking for other options that have a good work from home policy.

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Post ID: @1opc+13s62aaH

Totally agree. Customer base was perhaps the most satisfying part of my role. My now very rare interaction with them is one where they are just frustrated and at their wits end. Relationship with customers has gone from professional friendships to damage control engineer. At least for the ones that are left.

Regards,
Mr/Mrs Anonymous
SGAS Damage Control Engineer

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Post ID: @1zrr+13s62aaH

There is no hope and they know it. I swear it seems like they want to lose customers
I know of 5 big customers leaving and many smaller. No way in hell can the first quarter numbers look good unless they fire us all

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Post ID: @zri+13s62aaH

I’ve lost 3 customers billing a total of $40k mrr because of the SME organization not being truthful to our customers. Over promising and under delivering. Pune needs to get it together or get canned

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Post ID: @vze+13s62aaH

I'm losing hope. Where is OPG?????

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Post ID: @kdu+13s62aaH

Look at the Sgas owner’s track record... they have always sold off all the assets to recoup their investment.... any attempt to grow the business ended 3 years ago...

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Post ID: @xbv+13s62aaH

So glad I left when I did, hard to believe it could have got any worse than when I jumped ship but speaking to those still there the downward spiral continues!! As previous poster said, get out while you can...the grass is greener in this case. Good luck everyone.

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Post ID: @xxn+13s62aaH

Customer satisfaction hasn’t been a a priority for years

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Post ID: @exj+13s62aaH

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