Navient workers are paying the price for the company's greedy nature. While the organization professes to help students and their families, it is little more than a group of federal debt collectors and private debt sellers (think SLABS). Some of Navient's misdeeds have been documented, and there have been consequences. And there will be more consequences as the College Meltdown progresses. Unfortunately, the way the system works, it's almost always the workers that must take the beating. If you don't like the nature of your work, please carefully document this pandemic of greed, and when you have enough information, strength, and courage, organize against the evil.
In the meantime, here's a first step to listen to.