This is a bit of a sad story, but here we go. I was once working the best I could as a claim spec under the "new model", and doing a pretty good job by all metrics. Even still, I was struggling from some burnout. My boss was breathing down my neck every day for perfection or something, and the phone was on fire always. It was a bit of a struggle to get up and into the office to do it all another day. Then it happened. I had been up all night unable to sleep, tossing and turning just thinking about another day in the office. I was there in my bed unable to sleep at all thinking to myself that "I can't go do this again today, I'd rather be dead". At about 5:30 that morning, unable to sleep and in a lot of despair, I got up out of my bed and attempted to hang myself with a belt in my closet. Luckily I came to my senses, and couldn't believe I went so far to end my life instead of having another day at work. I called 1-800-273-8255 and told whoever answered all about it. After some discussion with the s–c-de hotline, I decided that it was better to go into work rather than risk the consequences of not going in. So off I went into the office instead of going to to the hospital like I should have. When I got into work, unbelievably my Team Manager literally met me at my desk to tell me that they thought I was a total screw up that couldn't handle claims properly. They were the first person to talk to me face to face after a failed s–c-de attempt. They might as well have stabbed me in my chest.
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Find another job and don’t look back. You need to find peace in your work so you can live a long life. State Farm is now the Devil company. They just don’t care. Very sad. I was forced into new model and left before I started in new model because they did not care about their employees and along with their customers. No integrity nor morales any more so I left. Best decision I made. Good luck to all employees and I hope you can one day get away from the ball and chain. (The jail you go to everyday)...
The exact year State Farm began their trek into an alternate universe was 1993. Shortly after, managers were no longer required to know what their units did. There were just there to manage people. So, Life Company got Auto Company managers who knew nothing of our work. Since they were unable to quantify our work skills, State Farm went to Peer Reviews. Employees quickly learned the ropes of that, and then amazingly all unit employees became stellar, outstanding employees. After 30 years, I retired in 2002. I never looked back. I retired before the door closed on pensions and before health care programs died. I enjoyed working for State Farm prior to 1993 and proudly wore their golf hats and jackets. Although I remain loyal to the insurance products, I seldom tell anyone that I worked there at Corporate and Corporate South for 30 years. To paraphrase an obituary from a 30 year career maintenance employee several years ago, “He thoroughly enjoyed the first 25 years at State Farm.” I throughly enjoyed my first 20. Sad.
My stupidvisor told me I was lowest performer on team then later said it again but used a different number. I proved she was lying about it and now HR is investigating her.. discrimination and bullying.
They don't do jack to help you go up against tow yards in Chicago charging $5,000 for a tow and one day of storage or a New Jersey mafia style body shop that shakes customers and insurance companies down. But when you to accept liability you get looked at like you should have made something up to make the claimant at fault or something. It can be so maddening.
Some of you are probably the narcissistic sociopaths and bullies another posted mentioned. Guess what?! In the real world you psycho Sherlock Holmes wannabes do not get on demand phone reports, get to eavesdrop on telephone calls whenever the F you want, or get to interrogate people over metrics, or get to make up accusations that make your people squirm, and all the other sick stuff that is in the new SF playbook. Some things can and should be taken at face value. If the OP had to defend what they wrote here, they will have the receipts in the form of call records, medical records, and friends/family witnesses. We have no right to any of that here. Period!
My best stab at this one is to share a Clint Eastwood as a marine in one of his films: DON'T GIVE THE PRICK THE SATISFACTION! The company if full of cult, better than thou and elitist pricks. Don't give them the satisfaction. They are merely pencil pushers with attitudes and never done a day of manual labor. They know it and the only thing they are good at is talking with a paper a–
Wow, lol. I don’t cherry pick much at all and my boss still accuses me of doing mostly easy stuff. They review phone reports obsessively too. I’d never do any of what you’re doing because I have to argue with my boss over enough dumb sh– as it is. Regardless, my boss is still an anus and the job is soul s—ing.
I cherry pick the queues for the easiest work then kick back once my daily metrics is met. I call myself from my cell to meet my phone call quota. Mark everything complete then build a new task...easy. Garbage in, garbage out. They are so stupid...
They think they can scare you into working harder but that just motivates me to put it into cruise control F-them. They are the ones that that made it a paycheck job so that's what you get. I laugh that they think we're lazy or dumb, it's a matter of lack of motivation and threatening over metrics ain't a motivator.
I tell my stupidvisor whatever she wants to hear then do whatever I want. Typically I work hard enough to meet the minimum requirement then surf the Web the rest of the day. There's no motivation or advantage to work harder.
Understand that most supervisors at SF should be flipping burgers for a living and possess no special abilities. They would be unable to do your job.
Nobody has to help you understand or believe anything. S–c-de is not a rational decision, and anybody who thinks about it or acts on those thoughts, is suffering greatly. The s–c-de hotline is there for someone to talk to, they don't send anybody to come drag you to an ER or to see a doctor. A person suffering from severe anxiety and depression doesn't always do what makes sense, like going back to a job that is causing them a lot of stress, anxiety, desperation, and sadness when they are feeling s–c-dal instead of going to get themselves help. Sometimes it feels hopeless and like there isn't any help out there. If things were so simple, then there wouldn't be s–c-des. There wouldn't be family, friends, and coworkers of those who committed s–c-de left completely shocked and wondering why their loved one did something like that.
The OP is a troll and I cannot believe how many naive people responded. Wow, this is how so many of the public get scammed.
Help me understand how this story is true. You go to your closet and hang yourself, change your mind call the s–c-de prevention hotline and then you to go to work? Not to the ER or your PCP or a counselor?
you are in control of YOU. If you are not happy...please leave and find a job you love
Interesting. I find most of the employees at SF to be low educated, dim witted and incapable of accomplishing even the most simple of tasks. Nature of the beast I guess.
Understand that most of the supervisors at SF are narcissistic sociopaths and bullies. Nature of the beast i guess. So the issue is not you but them. Get help, get better then assess your future. Hang in there. It will get better. I promise.
Everything bad that has happen to me at work, in the future turned out to be a blessing.
Get help. You will get better then decide what is best for you work wise. Believe in you
The rest are right it's not worth it.
I was a 32 year employee until my office closed. The last 5 years once metrics started at least half of the CR's were out for a month or more and it wasn't to be discussed. Then when they returned they had whispered conversations with their friends about what meds each was given.
I went to another company and woke one morning and said I'm not doing this one more day and quit right then.
This is not a job for normal people. Walk away whole.
It's sad this is posted on anything that has to do with State Farm. Read it and weep State Farm.
That's exactly what they want! Then the mo–ns call it "sour grapes." I feel your pain brother. Just remember, the mo–ns don't and never will understand the real world. Stay strong. They will face their demons in due time. Wsot a time with patience my brother,!
Honestly I tried that lifeline 800 number things and it is just big tracking info grab network joke. I don’t recommend going that route even though it’s being promoted at the company. Too many hands in the information and sharing and does not even really do anything of substance. $$$$&
This is how they use systems to dehumanize employees in all areas and control calling it “digital” or “metrics” or “quality” or “data analysis”. It’s how Communism works in many ways
I am surprised SF aggressively moved to that calling it Transformation. Not well thought through. Many people damaged while others making lotsa $$$$.
When businesses and society quit following technology trends and agendas it will end. These are humanity issues. Making folks feel small and with no voice is a form of abuse. There are many systems and HR practices messed up we use daily that I’m sorry. I wish people could see through a lot more.
It’s about power and control over people, data and the communication flow. Wish it could change. Prayers!!
I’m so sorry you’re going through that. Like others have said, please seek treatment to get help. I want you to know your life is worth much much more than any job. Your family, coworkers, and friends love you. I was in another department then the one I’m in now and I felt the same immense amount of stress and decided to take a demotion because I realized my health is more important. You take care of yourself.
Don't let them guilt you into a bad decision or moment. Get the help u need now. Dr will put u on short term disability so u can get TX u need and recover. Let chips fall where they may with work.
When that happens, you shouldn't ever go back.
You need immediate medical tx. Do not delay. No shame in getting tx. You get better.
Thank you for your bravery in sharing your feelings. Please seek tx.
We all feel lost from time to time. Alone and suffering inside. S–c-de is not the answer. Please seek immediate medical assistance. Go to your regular doctor who will get you the TX you need. Do not go back to work since that is the problem. Your doctor will put you on short term disability so you can get tx. I think SF continues to pay you your full salary. On disability SF cannot use PTO so not having enough PTO should not be an issue.
Do not look to them for validation. You know you are a good worker. They are there to tear you down not,lift you up. Don't look to them for support. See your doctor. Get the help you need. We all have moments of weakness and it sounds like you are doing all the right things. Be strong. I believe in you but don't wait. SEE DOCTOR NOW TO GET TX YOU NEED.
Seek immediate treatment. Do not go back there. You get better.
I've been there. Be strong my friend. You are not alone. You matter. You matter to your family & friends. I know the toll of your job. Seek medical help. It is time to the of yourself. No doctor would send you back in there without time off and treatment. Take care of yourself. You matter.