Thread regarding Lowe's Cos. layoffs

I'm thankful I have a great crew to work with...

Today was a rough one. I'm an outside garden cashier. I love being outside. I have a cooling cloth I use to help me stay cool. It's been a challenge with the face mask, but in order for me to be able to see my grandkids, I wear an N97 mask and enforce the 6 foot rule with no exceptions. I had a difficult customer that's too lengthy to share. Once they left, I started with the next one in line. I asked her to stand back 6 feet from her cart.BTW, she wasn't wearing a mask.

She laughed and smirked and stood her ground. I signed out of the register and told the customer she would have to go to another cashier. I walked away. I went indoors and let a head cashier know I was taking 10. I had her full support.

Afterwards, I let my frontend manager know as well. She was great. Her response, people can be so mean. I'm thankful I have a great crew to work with.

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Post ID: @OP+158YzSxI

4 replies (most recent on top)

I am a Department Supervisor in ISLG and I feel like I’ve spent the majority of this pandemic chastising customers and pulling them off of employees. Yesterday, I was passing the front end when I saw a customer do what you described but not only stood next to the cashier but was grabbing her arm. I went off on him. Fortunately a bunch of customers assisted me, basically got him to leave the store.

I’m tired of the associates feeling like they have to let customers stand close to them, touch them, and just constantly harass them verbally and physically all day long because they feel like managers don’t have their back. It makes me sick. But hopefully in my store, they know that I have their back, even though I got pulled into the office and threatened with a write up for my “behavior “. I told the ASM and store manager that the shame is on them. They have no one to blame but themselves for this environment.

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Post ID: @1mgx+158YzSxI

We were discussing this yesterday at my store. Customers need a screen where they can watch as sales are rung up, that is why we have customers standing down at the bags so they can watch the screen. Lowe’s needs to rethink the whole check out experience not just their sh–ty register software. The register area needs to be bigger with much less c-ap everywhere so that lumber carts loaded down with doors or plywood can be check out at the front end.

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Post ID: @ayg+158YzSxI

Had a man come in today and stand next to the bags around the plexiglass. I was ringing and bagging his things when I looked up and he's right next to me almost in my face with no mask. I told him sir if ur gonna come in here u need to have something on ur face.

He continues to stand in the store and try and pay and the customer at the register next to us yelled at him for not having one as well. Safe to say he was offended and said u can't think this is real?!? My head cashiers really don't care. Customers r fighting with each other and getting p-ss-d at us for it. How much more r we supposed to take?

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Post ID: @aww+158YzSxI

I often wonder what customers tell their circle of family/friends after something like this. I would hope that one of them who is kinder and smarter would just say to her, "Why didn't you just do as asked? You probably would have been waited on faster if you had just honored the request asking that you back up for a minute or two." Really glad that you got support from your team...

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Post ID: @adc+158YzSxI

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