There was a video for the Video team (within Arroyo > Welday) that brought up an interesting point. Apparently, NPS is a big deal for the suits, and they're wringing their hands because the DTV customer NPS scores have gone down from 13 to 9.
Funny, before the merger DTV would routinely get customer NPS of 20 - 30
Now, let's play a game: What has happened that might account for the drop. Hopefully someone here can shed light because it's clear that the c-suite types are completely baffled.