Thread regarding State Farm Insurance layoffs

Examples of our death spiral?

So, I felt lucky to move to claims a few years ago because it was clear the bank was a mess at that time. Then, the clowns that amplified the bank's mess were the ones allowed to stay in control. Seems like the same thing is happening in claims. Insanity. This company is k–ling itself. Is this everywhere?!?! Respond with examples. If none, I'll feel alot better.

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Post ID: @OP+15Rn3NWe

11 replies (most recent on top)

Customer service , claims service
Agents have forward emails to higher ups regarding system issues. One svp claimed he had no clue the issues

Agents send up emails to PS noting how bad claims have gone ,and the quoted response was SF “made a mistake. So what?” And proceeded to chastise for not observing the chain of command.

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Post ID: @1oydv+15Rn3NWe

If meek and his minions aren't released at the end of the sale this place is crazy. No one in their right mind would bring them into the Enterprise.

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Post ID: @8hgq+15Rn3NWe

Zero soul left. This path values nothing but p&c efficiency. Ultimately, a black box of algorithms would fulfill the present "leadership's" mission.

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Post ID: @6bfs+15Rn3NWe

Go to AIG site and you'll see little because their execs have HR monitor and take down content they don't agree with.

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Post ID: @3aea+15Rn3NWe

SF reputation is gone. The brand is no longer a premiere insurer. It can no longer be classified as a premier auto insurer since their agency on operation teams are process and metrics driven. It went fro. A 5 star chef driven restaurant to a McDonalds slam it out in a cardboard box. People are willing to pay for quality but when they are sold quality and given a poor product they they remember. Hence , the spiral you speak of is inevitable and will take a long time to regain the reputation they once had with both the internal and external customers.

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Post ID: @1fxt+15Rn3NWe

Go to the Allstate site and you will feel a lot better......

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Post ID: @him+15Rn3NWe

sfid's are not public, only associate ID's are.

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Post ID: @nli+15Rn3NWe

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