Thread regarding Bed Bath & Beyond layoffs

Struggle to stay relevant with no more customer service

I’m surprised that none of the reports regarding the earnings statement talked about the struggle the company will encounter because there is no current customer service sector. It doesn’t matter what cost savings or technology or what new profile the stores have if they can’t take care of the customer concerns and returns.

The stores don’t have the capacity to handle all the on line returns and meet customer expectations when there is no support. Delegation and pass the buck with every phone call and email....

Seems everyone above the store is afraid that Mark Tritton is waiting around the corner with a severance letter. His cheerful smile and optimistic tone disguise and distract the consumer but not the associates. The corporate associates seem to be where they are frozen in their tracks afraid to make a decision. The store associates struggle to figure out if there will be a company left to work for.

Only Store Managers benefit from good performance. Operations managers have long been the whipping boys of the company. All KPI, performance and profitability come back to them. Their performance gets the managers their bonuses even in this market. They get nothing and no annual increase. Store managers don’t want to admit that they ride on the operations managers coattails and reap the benefits.

Full time employees work their butts off and can’t get pay increases. Full time and part time associates go elsewhere because they can get a couple dollars extra at just about anywhere else. They will never get anywhere with $ .25/hr per year increase.

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Post ID: @OP+15RxuWoj

7 replies (most recent on top)

So it doesn't matter what type of work ethic or performance an associates has when it comes to minimum pay scale. Our area is raising the minimum pay of our associates to reach a certain wage in the next few years. In a few years these associates will be making the same pay as long term associates who have worked and performed above standards to get raises. Time to move on.

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Post ID: @6qia+15RxuWoj

Hand outs my a.. If you’re still getting increases you’re at the low end of the pay scale. Saying experienced employees with no increases want a hand out is ridiculous. Top-tier pay scales are pretty darn low

You must have forgotten how they got rid of department managers and then supervisors and now they just have full timers with keys. Operations managers floor managers and full-time keyholder have all the responsibility in the store without equivalent to pay the

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Post ID: @2jfg+15RxuWoj

Ignore the troll. Whoever it is Is weak. They know it.

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Post ID: @1iuw+15RxuWoj

Hmmm.....at no point in my comment did I ask for a handout...that’s funny that you said that. Perhaps you could maybe point out where I said that. I was just commenting on how different things are now compared to how they used to be. I read what I typed before posting it...no...no hand out asked for. Just a desire for things to be what they were before cuz years ago it was better...oh...and I said at the end I would be moving on soon...so you got a small portion of it right and COMPLETELY missed the point otherwise...

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Post ID: @1ffe+15RxuWoj

so just leave , they dont owe u anything, you got a paycheck for your hours worked , go get a new job and stop waiting around for a handout lol

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Post ID: @1lyy+15RxuWoj

I remember when we could make our store fit the needs of the customer of our area. When we could map things ourselves based on what our CUSTOMER wanted. When t was ok if you needed to be with a customer in draperies for 30 minutes and track things down at other stores cuz they liked something that you could no longer order. When there was another person to handle the customers for you cuz you were helping a customer re do their entire house. Now it’s a place that I’m not even sure how to work in anymore. We say no more often than yes and that used to NEVER HAPPEN. The rules could always be broken. And at this time the store I was in was so busy all the time. It’s busy now cuz people haven’t shopped in a while but before it dropped down to nearly nothing. Because this company no longer cares about the customer paying the bills. People come to BBB for an old fashioned customer service experience and get nothing. Think I’m going to move on now.

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Post ID: @1ezd+15RxuWoj

Mr Tritton, don't wait. Just give me my severance letter so I can move on and leave BBB behind me. Sad to say, talking to other people ( trusted coworkers ) they feel the same.

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Post ID: @brj+15RxuWoj

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