In the latest action of his office’s Honest Fees Initiative, Attorney General Bob Ferguson announced today that Frontier Communications Northwest will pay $900,000 to the State of Washington. The payment resolves an Attorney General’s Office investigation that Frontier Northwest did not adequately disclose fees when advertising and selling its products, and misled subscribers about internet speeds it could provide. Frontier’s unlawful deception impacted thousands of Washington consumers.
The Attorney General’s Office began its investigation into Frontier Northwest in 2018 after receiving more than 600 complaints about the company. The investigation included reviews of Frontier Northwest’s website and advertising as part of the office’s Honest Fees Initiative.
At its peak, Frontier Northwest served more than 165,000 internet customers, primarily in rural areas of Washington state.
The Attorney General’s investigation focused on Frontier Northwest’s failure to adequately disclose fees during sales of cable, internet and phone services since 2016. For example, the company charged as much as $3.99 — nearly $50 per year — for an “Internet Infrastructure Surcharge,” without adequately disclosing the surcharge in its advertising.
The binding agreement also addresses Frontier Northwest’s misrepresentations to consumers about the internet speeds it could offer, and its failure to deliver speeds and service it had advertised.