I am so sick and tired that it's all the employees fault that FTR is bankrupt! All that senior management is doing is rehashing failed policies and procedures like drip zero and the the 4 Ts....they are looking at closed jobs and writing people up for poor notes. Not customer complaints. From now on my sign off will be, sorry Frontier s—s and I hope someone better will take us over to give you the service you deserve.
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"FIFE" - Maggie hasnt been CEO for over 8 years now. Maybe just stick to terrible jokes on the yahoo board and flirting with the guys over there, boomer.
No such thing as a bad techs, only bad managers and bad unions.
No - They Need to go with JPD "Jobs per Day." Like Verizon does. We did the same thing over there and what a productivity boost. See – Techs won't do anything unless you push them. Why would they. Their job is to interact with customers. However Maggie said we're not going to do that. OK. –FIFE.
From my experience only for 15 years, Union has continuously put people in positions they are not qualified for simply because they have the time. Then you end up with techs that do not know the job and end up increasing the work load on others. The others eventually push back by not doing the extra work and they dial back on theirs. This just impacts the customer and the bottom line. It is the employees fault. 100%. That does not let management off the hook as they never train the work force to keep up with technology. Then they are expected to work on new systems with little to no training
Tech on this very site admitting that they work with lazy people that never do their jobs and pawn it off on contractors-the very contractors that most of you union rats are trying to keep out. You can blame management all you want, but if you dont keep your own nose clean then you cant point a finger. Managers are usually educated and qualified to do their jobs, even if its not to your personal standards, they dont have a union to protect them and they manage to keep their jobs-so what does that tell you? Most of the rats work harder staying in the shadows to not work, than they would if they were actually working. If they replace all the management from supervisors to CEO, the next day the rats will just deflect their complaints to anything other than themselves. Until you are in a position to make a decision, keep your mouth shut and do your job while you still have one.
Its mainly the fault of the employees. Thats the senior leadership team included. However, union is just as much to blame for aligning people that are unqualified for jobs and without any experience because they are too afraid to tell a tech, a service rep, a network support rep, tech support, etc that these roles should not be union positions. Answering customer service calls and working on billing is not a skilled trade, they are overpaid and incompetent. You can blame management but dont forget to also blame your union for keeping and protecting useless employees that contribute to customer turnover as well. Once again, the moral of the story is to find somewhere else to work, things will not get better and if you are paying union dues you are not getting a dime worth of your investment you are simply contributing to CWA/IBEW socialism.
My sales calls have increased since he became a VP. Mike Hathaway is a proven leader. Techs don’t like him because he holds them accountable for their poor performance.
He is. Total egomaniac. Needs to be thrown on the sc-ap heap with the rest of the executive team. People like him are responsible for this abortion of a company and the shape it’s in.
Techs are as stupid as they are lazy. The only thing they know how to do is sleep in their vans and avoid work...SMDH
Hathaway! I don’t even know him but he sounds like a prick!
I get the Union bashing especially here in Florida...824 is a joke! As for where to place blame it rests completely on senior managements shoulders! Seam less transitions for all types of upgrades continue to fail due to the collective "I told you to do it! Thats why!" mentality. When new UNTESTED systems, software, equipment etc are dropped into an already flawed system all Frontier is doing is making it worse for those of us that are standing in front of a custome!
For those of you that bash the customer facing techs, grab your boots and a tool belt and ride with a tech for a week to see the c-ap we put up with from management, customers and, worse yet, our fellow employees! Cant do it? Fine resign and be someone elses problem!
We all have issues with the way things are being run but a majority of these things are out of our control. Do your job correctly and move on. IF you can make it better do.
Blaming employees is how old school telecom dinosaur management has always operated. And Frontier is filled with them. These yes men and women only care about their paychecks and not causing waves so they never come up with an original thought or idea. It’s the same tired playbook of blaming the frontline workers and keeping them under their thumb through intimidation and fear. All the good and worthwhile managers and executives went to wireless companies years ago and never looked back. Until Frontier is purged of these relics nothing will ever change. Maybe start with Hathaway?
Wait a moment as I read this, I’m emailing the union President. He needs to know about this!
Where are you from?Im not a service tech but the ones I work with are good hard workers and put customers first.It was a failed management policy that allowed job promotions and new hires to fill positions that the will never be trained for and don’t have the base skill for.I would guess you are a manager that knows nothing about the customer from the transport out.
The blame goes entirely to the techs. They never show up for installs and sleep in their vans.