I heard that the entire Xerox Team was hit with pretty big pay cuts. Is this going to happen for others @ HCL or is it just for the lucky few supporting Xerox! Did Xerox force HCL to do this or are they iust trying to profit from Covid-19?
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Anyone here heard anything about hours coming back full start of November?
@1dirw - That’s interesting because all the HCL people that support me have been told they will not be going back to 40 hours anytime soon and to stop asking. It’s pathetic what Xerox and HCL are doing to these hard working people. Not one of them wanted to go to HCL. They were dumped there and now basically being treated like dirt. Xerox needs to be careful as there was a lot of intellectual knowledge that went over there and if they all end up leaving for better jobs, Xerox has no backup plan.
On calls they say Xerox forced it because Xerox lost money during Q1/Q2. Xerox does have to approve any hours I hav over 28. Honestly I think its a combo. I know some are back to 40 and I can tell by when emails are sent and received. If they're on a 8 and still on at 5, they are not reduced.
Can confirm this. I had to hear from customers on the phone for up to 2 hrs with no resolution. I get the call and resolved in 30 minutes tops. Most in 10 minutes. It went from customers demanding the next level of support to refusing to escalate. Techs would give me the "Thank God!" when they heard members of our team (we knew them overall). We offered to be their support but it fell on deaf ears.
I got bought out and so glad they did. It was becoming a c-ap show in the end of my tenure and I was there for a long time.
I know of people that did have their hrs reduced for a determined time and to be revisited...I think they are trying to screw them of their severance, personally (no proof of course but why else would they pull in folks from India into Canada to do the same job?).
I think this is bad form. Just buy them out and be done with it. A lot of these guys have mortgages, car, etc. payments and stuff.
HCL has screwed some very smart people of their hours. They moved people from India into Canada and let go virtually all of the Canadian and US support in favor of them.
In the end their service is Guatemala has been horrible. To hear the customers and the Techs complain about them and to watch an experienced team get let go just goes to show the amount of value (or lack thereof) Xerox and HCL has for customer service.
I hadn’t heard this one. Anyone know anything more?