When I was I hired before the Verizon/AT&T takeovers, we were managed by foreman (1st level) who were former craft employees that worked they're way to management. Not people hired or promoted because they "produce" a spreadsheet or react to data. But people that were formerly on the front line and understands how the company runs and how to develop talent, and put employees in a position to succeed! Those of us who worked for a smaller Telco remember this and knew that this system worked. (Not perfectly) but was far superior to what we have now.
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I have worked in phone company for many years up in the northeast every tech i know is hard worker and do everything in there power to please customers i don't know who the @#$$hole is on this sight that posts lazy techs all the time.
We could really use a foreman at our office. So much pressure from coaches that I can’t breathe.
The chart makers took over years ago when budgets were moved from OPS to IT. IT are college puke.
Ask MIke Rowe. Maggie/Obama while Maggie was on Obama's Telecom Advisory Panel, Washington D.C at a salary of 10m/year.
Give me a break. The United States has a problem. Exoribitant pay for non-performance.
The NOC's are overran with college educated chart makes could not work a CO if they seen one.
Formans got eliminated because they couldn’t cover for the lazy techs any longer. Sad, just plain sad.
This was true, it was a way to keep harmony between the company and the union, a true win/win for both sides, then along came large corporate, union busting companies like Verizon and SBC that dismantled smaller efficient telecoms. Unfortunately Frontier continues the tradition because they're too stupid to realize what makes a successful company.