Thread regarding Frontier Communications Corp. layoffs

Frontier & Suddenlink Are America’s Worst Phone and Cable Company

Frontier Communications and Suddenlink are America’s most disliked phone and cable company, ranking dead last in respective categories in the 2020 American Customer Satisfaction Index, cited for bad customer service, confusing billing, and unreliability.

Frontier achieved a satisfaction score of 55 out of 100, achieving last place in categories including in-home Wi-Fi, internet service and, where available, video-on-demand offerings. Frontier notably declared bankruptcy earlier this year and is in the process of reorganizing. The company has also been investigated in several states for poor quality phone and internet service, lengthy repair times, excessive outages for county 911 services, and broadband speeds that fall far short of what the company advertises.

Overall, the ACSI reports most phone and cable companies are improving their customer service operations and network reliability during the COVID-19 pandemic. Work from home initiatives usually mandate high quality internet access, and providers are responding, according to ACSI. At a time when the economy is under significant stress, telecommunications companies are trying to protect revenue by keeping customers satisfied so they remain loyal subscribers.

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Post ID: @OP+15qkqPSG

5 replies (most recent on top)

Once 5G is up and running it will be the death of Frontier if they do not upgrade their old copper lines to fiber.

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Post ID: @8uxq+15qkqPSG

TOO MANY VP's DOING CHART MAKING DO NOT KNOW THE BUSINESS.

READ MY LIPS - TELECOMMUNICATIONS!!!!!

PATHETIC PANTYWAIST ALL THE VP'S.

BERNIE HAN A BIG JOKE AS WELL.

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Post ID: @2fli+15qkqPSG

Thank you Captain Obvious. Tell us more of what we all ready know.

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Post ID: @1fth+15qkqPSG

And the worthless VPs push ACS scores down the reps throats. Newsflash the scores are not reflective of the reps but your pisspoor leadership of the company.

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Post ID: @1txe+15qkqPSG

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