While we may have had less technology in the past, the way the business is set up now, we each HAVE to have a Zebra to fulfill our duties and provide the customer service the company expects. As others have pointed this out, they ripped out just about every desk we had in the store so instead of walking a few feet to the terminal you have to go sometimes to another department entirely. And yes while we can do that, that’s the clock ticking for the customer waiting for us to do that, but if we had a zebra we could do it instantly in front of them. So the company set expectations and then did not provide us with the technology to achieve those expectations. It is definitely something that needs to be addressed, ADA accommodation or no.
Also, they need to provide some kind a feature to be able to blow up the fine print because I would say at least 60% or more of our staff have a hard time reading the fine print on the phones. Every cell phone in the world allows the font to be blown up except for at Lowe’s.