Thread regarding Lowe's Cos. layoffs

ZEBRAs and ADA law

I am 75 years old so I am covered by ADA.

I REALLY need a Zebra for me to do my job.

Yes I can walk back to terminal in dept every time a customer asks me a question but that causes me to not be able to assist every customer.

I am wondering has anybody notified Lowe’s
In writing that they need a ZEBRA to do their job?

If so what was Lowe’s response?

It seems to me it’s very clear. Lowe’s legally
Must provide a Zebra to any person covered
Be ADA LAW If employee requests it.

Comments?

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| 836 views | | 10 replies (last )
Post ID: @OP+15t0Y74q

10 replies (most recent on top)

While we may have had less technology in the past, the way the business is set up now, we each HAVE to have a Zebra to fulfill our duties and provide the customer service the company expects. As others have pointed this out, they ripped out just about every desk we had in the store so instead of walking a few feet to the terminal you have to go sometimes to another department entirely. And yes while we can do that, that’s the clock ticking for the customer waiting for us to do that, but if we had a zebra we could do it instantly in front of them. So the company set expectations and then did not provide us with the technology to achieve those expectations. It is definitely something that needs to be addressed, ADA accommodation or no.

Also, they need to provide some kind a feature to be able to blow up the fine print because I would say at least 60% or more of our staff have a hard time reading the fine print on the phones. Every cell phone in the world allows the font to be blown up except for at Lowe’s.

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Post ID: @2pch+15t0Y74q

Agree.
It’s becoming a natural extension of our jobs.
It’s a tool they want us to use.
And they don’t provide enough of them.
And if it makes your job easier, especially if you are older. It saves so much walking on the concrete.
I would ask for one for ADA compliance.

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Post ID: @2bvq+15t0Y74q

Were you not an employee when we all had iPods and store phones?

Why yes I was. When all we had were spectralinks genius. Which had zero capability of either the iPod or the zebra. Which is why I stated we did the job long before zebras without them. 2002 is a long time. Great argument though. You must be new here

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Post ID: @1maq+15t0Y74q

Ummm they did the job without zebras for about as long as you have been alive.

Were you not an employee when we all had iPods and store phones?

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Post ID: @1dlx+15t0Y74q

I’m sorry I don’t know what Lowe’s would say, but it can’t hurt to ask. Others with ada sight problems have gotten bigger computer monitors brought in for them. Some stores may have an extra already that’s not being used, I would ask.

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Post ID: @1vkm+15t0Y74q

In response to "WOW", wow you are a special kind of jerk aren't you!

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Post ID: @kwp+15t0Y74q

The zebras aren't only for looking up product. It's also for answering the many call that customer service send your way. Since when the brains at corporate take all the phones when the desk we're taken out.

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Post ID: @ngm+15t0Y74q

In my store only openers manage to get
Zebras

By mid shift all are gone

The blue shirts and pros get them early too.

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Post ID: @amj+15t0Y74q

Ummm they did the job without zebras for about as long as you have been alive. Great argument though lmao. As if at that age you can work a zebra anyways.... stay focused on trying not do go 15mph below the speed limit.

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Post ID: @bew+15t0Y74q

Most stores should have extra Zebra phones in addition to the ones assigned specifically to management and departments. Should be as simple as checking one out and logging in. Lowe's did not have such technology till fairly recently so using a hard terminal is still the old standby. Heck, I still remember when we didn't even have internet access except on a few select terminals.

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Post ID: @xos+15t0Y74q

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