Can't speak for every market but we have been experiencing abysmal appliance inventory issues since last November and it has never even remotely recovered. We are apparently also the largest ADC (3374)/XDT (3434) market in the country with over 60 stores delivering through one cross dock facility and it has been over 7 months of hell trying to get inventory. If you know anything about selling appliances than you know that both product selection and turn around time are highly critical to the average customer. It's pathetic when I can now usually get either a SOS Samsung or LG appliance faster than a stock/SOE item. Can't blame that on the global pandemic as the problems started months before any COVID industry slowdowns. My theory is that Lowe's was so focused on buying back stock that they failed to issue sufficient PO's and our competitors crushed us in Q4 2019 sales on account of it. The ADC lookup tool also bore out the simple fact that Lowe's was not issuing sufficient PO's to cover our appliance sales volume. The only reason Lowe's did well in Q1 was due to lack of competition due to the pandemic.
Many of the stock appliances that we sold back in November 2019 were not fulfilled till late February / early March 2020. We are already being told that many of the stock items that we sold during the May Memorial Day sale are not expected to be fulfilled till late July/mid August. Our month long 4th of July sale is going to be disastrous! The trifecta of: 3rd party delivery, Genesis to Sterling order routing issues plus abysmal inventory levels is leading to an apocalyptic free fall in appliance sales. I guarantee you that if the rest of the Lowe's in this country are experiencing anything even remotely close to what we have been experiencing that there is no way in Hades that we will remain the number one appliance retailer by years end. It's not rocket science folks, but if you expect to be a successful retailer you better have inventory to sell else your customers will go elsewhere. Period.