Well, who's the workforce now? Is it salespeople on the floor in a shiny FLS, or some guy who tunes the associated-items-and-outfits algorithm from his cubicle in Seattle?
The shift began years ago, with the early skirmishes over commissions for items bought in-store via the web channel, and with online items returned to the stores.
And if Nordstrom triages itself down to a web store plus other surviving bits, then how long can it hold off against the juggernaut:
If in the long-run it's a battle of supply-chains and hyper-efficiency, you. cannot. win. Amazon will eat your breakfast, lunch, and dinner.
The response would be, well, we have the stores, we have the physical presence and the best customer service. Now that's the Catch-22. The stores have to go, but they are the heart of this company.
Northgate had real monkeys back in the day.