Thread regarding Refinitiv layoffs

Refinitiv + HyperCare =TCS

Anyone know what the deal is with being assigned to Refinitiv HyperCare team ? Is it just another way in the end to get you outsourced to TCS?

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Post ID: @OP+16MIwZSi

14 replies (most recent on top)

Refinitiv + HyperCare does = TCS - seems Hyprcare team members being "offered" jobs at TCS... is it worth it?

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Post ID: @25lqx+16MIwZSi
The simple explanation for that is due to Refinitiv management ultimate failure to monitor, supervise, & manage incident tickets.

A small part of it maybe. But mostly it's due to the smoldering rubbish heap known as Compass Monitoring a/k/a Hannu that generates an endless stream of worthless, redundant incident tickets. It's unsustainable, and absolutely no one is going to be able to manage it. Guessing Refinitiv probably sacked a good part of the dev team, so maybe TCS should get on top of it and do the needful to fix or replace it themselves.

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Post ID: @Mdnj+16MIwZSi

When TCS was onboarded few months ago, they found out 10'000s of open, unassigned, pending ServiceNow tickets. LOL. The simple explanation for that is due to Refinitiv management ultimate failure to monitor, supervise, & manage incident tickets. The SRE management from Regional down to team leads should all be replaced with new ones as they carry the worst 'club culture' :)

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Post ID: @Mxff+16MIwZSi

No reason to think Refinitiv employees assigned to Hypercare are going to be let go prior to February, though ultimately, it's anyone's guess. In fact, the way things are going, Hypercare might even be asked to stay on longer, unless the LSEG deal dictates otherwise. By many accounts, the TCS transition hasn't gone quite as smoothly as ELT might have hoped. Sadly, too many instances where new TCS joiners not coming from Refinitiv are floundering during service issues or are having difficulty with change tasks because they simply haven't had enough training and knowledge transfer. A lot of experienced Refinitiv people were let go this past week (13 October), and a wealth of knowledge went with them. Plus, there's a ton of rebranding and domain migration work happening concurrently that's already caused some major headaches. All of this while trying to put on a good show and a smiling face for a prominent global bank being onboarded as a major new client. Couldn't have happened at a worse time, so here's to hoping they don't see what's behind the curtain. Product, dev, and ops teams should expect to be stuck on TRTs and PIRs most of their workday and get emergency calls in the middle of the night for the foreseeable future.

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Post ID: @Hzhf+16MIwZSi

Hypercare team are extended Refinitiv employees until February does anyone know if they plan on cutting them earlier? What about outsourced Refinitiv to TCS when will they be cut ?

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Post ID: @Gcjt+16MIwZSi

Those poor loyal-to-Refinitiv engineers who got moved to TCS now have daily quotas for incidents, tickets/changes/tasks that are assigned to them. They are all cramming to find the next incident and take screenshots of their changes/tasks to submit to their new overlords. LOL

LSEG, if youre watching.. buyer beware!

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Post ID: @euse+16MIwZSi

So as I understand this runs as part of the new TCS contract startup running for 6 months, people who may think they have kept their jobs may find they are just hanging on to babysit then it’s bye bye...

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Post ID: @ahbb+16MIwZSi
Hypercare will only be around for 6 months

Yeah I heard that some of the people who were given notice that they would be leaving in October got an extension to stay on with Refinitiv until February 2021 under the guise of Hypercare. I don't know that it's necessarily a path that will lead to TCS, although it gives a few more months to ride it out and see what happens after the LSEG deal closes - assuming it actually closes by then.

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Post ID: @8krt+16MIwZSi

Hypercare will only be around for 6 months

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Post ID: @7qyo+16MIwZSi

Out of 1,000 global network engineers, 500 were outsourced to TCS and 500 were let go. Severance appears to be provided dependent on time of service. PM’s were also outsourced to TCS, all in preparation for the sale to LSE.

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Post ID: @6rrs+16MIwZSi

Having been RIF'd I can safely say that Refinitiv doesn't give a damn about your arse. You are just a number to them. So if you know what's good for you, start looking because it won't be a happy ending.

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Post ID: @4dwd+16MIwZSi

AFAIK, Hypercare is part of Fleet post-migration support. So since Fleet has been pretty much run by TCS, I would say, probably.

BTW, I heard TCS onboarding for ex-Refinitiv US employees has been something of a dumpster fire so far. No one is happy. I can see a lot of people jumping ship very soon and rightfully so.

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Post ID: @4cqy+16MIwZSi

Refinitiv are a transparent company so why don't you ask ;)

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Post ID: @3wxo+16MIwZSi

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