I can’t believe that this issue still persists, which is stunning because it’s such a customer service atrocity. Bleak him-or-herself proposed a real-time fix for this issue a full decade ago, true story, but the people who mattered at that time blew him or her off and ignored his or her ideas, which were of course prescient and sound. There is no good reason for false inventory order confirmations to exist in the modern tech world, and no excuse today for this silliness. How embarrassing!
Isn’t there a project to rewrite the order management softwares from scratch, in-house? With all those expensive software engineers loitering about the place, did they ever finish and release it? Or still running on the old system and the nasty bad stuff jerry-rigged on top of it?
What a mess! How could this still be? The jobs board blurbs suggested that Nordstrom was running on s-xy modernized architectures and superduper realtime messaging. They have principal engineers and data scientists now, you know. Nordstrom people even speak at industry conferences because they are so talented and smart.
Yes, it is a Good Thing to have the demand on the web store, that they are selling merch. The real test for Anniversary is whether shoppers buy regular full-price items as well. The entire pre-sale schedule, allowing different tiers of customers to shop early, is a workaround for the “first day of Anniversary” mad dash for the sale goods problem.
But I can’t believe that even with this that they still oversell items; the entire process should be precise and reliable down to a single unit.
Who will step up and save the company? Arise, ye visionaries! LOL, you could solve this problem in 2005 with EJBs — someone quick get on this!