Thread regarding Altice USA (Cablevision) layoffs

IT WAS BOUND TO START HAPPENING !!!!!! A MUST READ !!

Jackson officials file complaint with utility board regarding Altice services
By CHARLES DAYE, Staff Writer - October 16, 2020

JACKSON – Municipal officials have filed a complaint with the New Jersey Board of Public Utilities (BPU) against Altice (also known as Optimum) in regard to service the company is providing to its customers in Jackson.

Township Council members announced the action during a meeting on Oct. 13.

“The town has formally filed a complaint with the BPU regarding Altice. The town has, in my opinion, worked in good faith before filing this complaint. We reached out to the management of Altice months ago in attempts to alert them to the concerns,” council President Alexander Sauickie said.

“These are not new concerns and they did not start with the (coronavirus) pandemic, they were in existence before that. However, we did want to try and do right by Altice and see if we can work through their management,” Sauickie said.

According to the complaint, the concerns regard what municipal officials said is inferior cable television and internet service being provided to customers in Jackson by Optimum/Altice USA under its current franchise issued by the BPU.

The complaint states that Optimum/Altice is seeking to blame the COVID-19 state of emergency for its inability to provide adequate service, however, Jackson officials said the complaints regarding service existed prior to the pandemic.

In the complaint, Jackson officials said the franchise that has been granted to Altice makes no exception for an increased use of its services due to people being confined to their home.

Officials said that despite inadequate service, slow upload speed, poor network connections and the inability to use “DropBoxes,” the firm has not offered or provided a public statement that its fees would be reduced due to its failure to provide adequate services.

Residents have complained about an inability to receive satisfaction when contacting the company’s customer service department and about waiting on hold for hours, only to be told the issues are “temporary” and will be immediately resolved.

Those seeking to address their concerns in person must wait for an extended period of time at an understaffed storefront location, according to Jackson officials.

Jackson officials said they have provided a direct link on the township’s website for residents’ complaints to be directed to Altice, according to the complaint.

Jackson joins Hamilton Township and Robbinsville, both in Mercer County, in requesting the BPU to immediately begin an investigation into the adequacy of services being provided by Altice to its customers.

In addition to filing a complaint with the BPU, “the council is requesting a 50% reduction in the fees that are paid to Altice for the residents going forward,” Sauickie said.

Municipal officials are asking the BPU to push for a 50% reduction in fees charged by Altice to its customers until the company can show it is providing 100% of the service.

Officials in Howell recently took similar action against Altice. Officials in that neighboring town heard from residents who expressed displeasure with internet service that is being provided by the company.

Sauickie told the Tri-Town News this week that Jackson’s officials have agreed with residents for some time regarding the service Altice is providing.

“We admittedly took an approach where we tried, in good faith, to work with Altice’s management. … We took further steps by putting a link on our website to allow residents to file complaints that went directly to Altice. It has not gotten better to the point where we feel they rectified the problem,” he said.

“Altice’s initial response was, ‘Hey, (the service issues are) due the pandemic.’ More people are at home and using WiFi, but our franchise agreement with Altice does not allow for that, meaning it is not an excused reason.

“And frankly, we looked at other providers, like XFinity/Comcast, where they are not having that (service) problem. We can’t excuse it because of the pandemic; if anything, the pandemic is the reason the service has to be what it is supposed be,” Sauickie said.

“In addition to poor internet and cable service, Altice is providing an inferior storefront for the residents of Jackson. The store residents have to go to is an embarrassment. It is a subpar building, with a subpar environment inside,” he said.

“We have heard the residents. We have taken the full action of filing the complaint with the BPU and we have taken the additional action (of asking) for a discount for our residents. We can’t have (customers) paying full price when they are not getting full service,” Sauickie said.

A representative of Altice did not return a request for a comment.

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Post ID: @OP+17uKEWqK

17 replies (most recent on top)

We are allocated 42 minutes to access the problem correct of possible or esculate it . Your in house tech is a subsidiary of altice making them all sub contractor s essentially. Altice split the company and started altice tech services . Altice is using everyone with beta testing poor quality equipment . La k of plant maintenance techs to cover the system and the lack of care of the costumer and more of what they will pay. Research altice owner . Welcome to america

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Post ID: @mbik+17uKEWqK

1,440 low orbiting satellites what could go wrong ? I’m sure Alcheap will try to purchase space x on credit once the service gets off the ground. Then destroy the company and run like garbage with Russian contractors.

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Post ID: @4ehl+17uKEWqK

ISPs as we know it will all be a distant memory once Elon and his Starlink service goes live. Beta testing has begun and results are nothing short of impressive. Cord cutting has crippled the cable providers across the globe. Turning to Mobile has been the revenue life raft for the ISPs but once starlink goes live things will certainly get interesting.

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Post ID: @4pyf+17uKEWqK

Let’s all take a moment to congratulate 1xan+17uKEWqK on his great escape from Altice. I’ve been gone for over a month now and it’s been liberating. Good luck in your new endeavors.

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Post ID: @2vzo+17uKEWqK

We Know . It’s just a lot more fun to blame the Network. Waste everyone’s time . Maybe upgrade the UG for no reason.

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Post ID: @2tnh+17uKEWqK

@wxm+17uKEWqK
First off impossible to get the same speeds wireless and hardline using only up to "N" wireless protocol(500mbps and higher)
Second 99% of people dont own 1 piece of gig capable equipment.
Third QOS decides what speeds you need to complete youre task efficiently
In summary it is not always a :service related issue".Granted there are many,but a professional experienced tech can make that determination,with relative ease.Ask for an in house tech only next time....

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Post ID: @1yzq+17uKEWqK

Well boys, it looks like things sometimes work out. Applied and applied, and finally got a new job. I wish the company didn't s— so much, otherwise I would've stayed and rode this out. I would like to say that it's been a pleasure working with the guys I worked with. Altice is a nightmare and I can't express how happy I am to be leaving in 2 weeks. Sayonara y'all

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Post ID: @1xan+17uKEWqK

Didn’t the Unions fix all of this?

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Post ID: @1ybu+17uKEWqK

Contractors are doing affec calls. They don’t care intermittently issues are not priority. Years ago we where chasing noise and staying proactive. Now reactive. If you go run a hop it passes move on no time to spend trouble shooting issues. They don’t care. There are getting richer and richer. Start giving email to Vp’s see if they like hearing customer complaints.

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Post ID: @1xqq+17uKEWqK

They can’t. They let all the good talent go ! Plus if they kept the good talent the owners wouldn’t want to spend the money to fix it .

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Post ID: @1eaj+17uKEWqK

Can you dumb engineers fix the network already? It’s been 6+ months stop jacking off

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Post ID: @1rsu+17uKEWqK

you think they care about these complaints? As long as there is no other option, wtf are they going to do at the moment? Nothing. These guys sell snake oil and are good at selling it. Look at the piscataway complaint. "Oh we're splitting nodes and the service will be better" and the town is like "okay thanks!" stupid. GTFO! Your dreams of someone buying them out is just that. A dream. All they keep doing is getting bigger and buying more.

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Post ID: @wbo+17uKEWqK

That guy that made the comment “ it’s not always Altice “ definitely does not work in the field . 15 min cos or 40 min tc with having to do a 10 min hip so really 30 min , how the hell are you supposed to do real Cust Ed . Oh and how bout you don’t come out with sh!tty equipment that’s needs such detailed education and still doesn’t work . These bastar!ds are getting what they deserve. Guy probably works in the roc . Go cancel another 10 calls when we know there’s an issue just because your previous graph doesn’t show it. Place is a F$&ckimg joke !

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Post ID: @cxp+17uKEWqK

Sounds similar to the lake Charles complaints...? 50 Second wait times when customers call. Every customer I speak to say they can’t get in touch with anyone. Dexter’s time is running out. Make your move blinky.
Your exposed now...

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Post ID: @ktc+17uKEWqK

You must work either
In the noc (or some other office position)
Or
You live A long time ago in a galaxy far far away

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Post ID: @ipm+17uKEWqK

Customers want same speed wireless they get wired. They better have service calls to back poor service. Poor customer education practices at time of installation. It is not always the fault of Altice.

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Post ID: @wxm+17uKEWqK

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