If the market makes a turn soon, do you think there will be Salesforce Layoffs 2021? Any news or rumors?
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Lots of support is being hired in Hyderabad. They have hired 30+ hyderabad support engineers in one department that would only require 4-5 support engineers. The new support offered is awful and they have also decided on a new Tierless structure. Removing Tier 3 for people who have worked 10+ years to get that title. Along with forcing engineers to do certifications in products they have never used or supported. Good luck with your Hyderabad employees. Nobody likes overseas call centres. I can see people eventually moving away from Salesforce and using companies like Adobe/Microsoft/Google.
Decentralization from core markets is stupid... You have to be close to your customer...seems like someone has a KPI to increase revenue..
What’s their logic around this? Cost? Global expansion?
I heard they are shifting to India, they are now training many Indian remotely and likely moving most of the source there soon. Until they are ready, we'll see.