Thread regarding McAfee layoffs

Bring back US based support!

Our company started using McAfee about the time they shifted virtually all phone support to outside the US. The folks on my team would constantly complain about difficulties understanding McAfee’s outsourced phone support with their thick accents and poor English speaking skills. We are currently starting down the path of looking for a replacement company that has American based call centers staffed with people that speak proper English.

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Post ID: @OP+18VFXAFo

4 replies (most recent on top)

"Let’s imagine for the sake of argument that a local US support team was created." - no need to imagine. Enterprise Management Support is still (mostly) in the US. There is global round-the-clock coverage, including India, and yes, when the sh– really hits the fan the way up the seniors in NA if need be. Not going to be able to do that much longer though if they keep firing them. As they continue to slash long-term senior heads to replace them cost-balance 5 to 1 in India at the current dollar-to-rupee exchange rate, its going to get harder and harder, and ultimately Enterprise customers won't take it anymore. And obviously you can kiss any senior support out of Cordoba (EDR) or Tel Aviv (DLP) goodbye.

Consumer products on the other hand... well... yeah, they're boned. Have been for a long time now.

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Post ID: @2fpy+18VFXAFo

Let’s imagine for the sake of argument that a local US support team was created. Would you propose that only persons born in the US (i.e. with American accents rather than immigrant accents) could work on that team? Would Arnie be allowed to work on that team? What about Elon Musk? Or Liam Neeson?

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Post ID: @1coq+18VFXAFo

Keep on dreaming every silicon valley company has moved support to cheap labor countries, do not see much the problems with English, but other languages is a bigger problem

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Post ID: @wyj+18VFXAFo

Nop. Wait 4 years till Harris being disposed off.
Donkeys are going to rever all the elephants' achievements.

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Post ID: @lwx+18VFXAFo

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