I worked for SG for over 12 years. I watched the company go down the drain failing to keep up with competitors while charging a premium. I saw customers leave in droves for better solutions and better pricing. I watched SG lay off their Sr. Engineers for cheap overseas Jr. technicians, I listened to customers complain about missed SLA's and poor customer support and service.
Sungard was the leader in their field, now they are trying to play catch up with high debt, poor talent and vision. Yet they wonder why they can't bring in new or repeat customers. It doesn't take a rocket surgeon to see the complete and utter failure that is Sungard.