Absolute failure of Collins Information Technology

I was talking to a friend of mine at Corporate and he told me that the Help Desk phone lines are absolutely swamped. Computer problems aren't getting fixed in anything close to a timely manner because some nimrod high up in the Collins Desktop support department decided to start pulling the plug on on site support. Doing computer support remotely often doesn't work!! DUH. I bet this is the same decision maker responsible for the computers running slow slow company wide because Collins is too cheap to spend 30 dollars on better hard drives (and instead cost hundreds of hours of lost productivity while we wait for the computers to reboot following an update).

I would love for the stock holders to get wind of this stupidity

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I worked there for 24 years... way way back from when it was Rockwell International.
And yes, it progressively got worse with support. It was referred to the Helpless Desk. Thankfully having been around long enough, I knew who to really call with my problems and just bypass the Helpless Desk entirely tho I would still submit a ticket because it helped with the metrics being tracked, but what could be fixed in under 30 minutes would take days if you had to strictly go through the help desk.

So glad I left last year.

Collins IT doesn't have a clue what they're doing. They certainly aren't an asset to the actual production people. All they focus on is whether or not someone has a USB exemption, and screwing up file/folder permissions. Oh yeah, and let's not forget that 'wonderful' software Auto Time....

IT support at Collins is really horrible. I still work there, and can say it is handicapping productivity on a regular basis and it is random whether the help desk can solve a problem. The past year it usually takes several tickets to solve one problem, some of them can linger for weeks and months before someone contacts you back, usually not the case before. A bonus of being laid off would to not have to deal with that anymore.

Stupidity would be if anyone still holds stock in this company

Looks like a post from a laid off worker who can’t let go... move on... stop being a bitter ex

Thread regarding Collins Aerospace layoffs

Absolute failure of Collins Information Technology

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