So much easier being a ricoh tech with incredible technological leaps in innovation like this!
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According to this puff piece from Forbes ricoh Smart Hands is just amazing:
“ SmartHands is action learning at its best. The technician speaks with experts in real time and customers get faster help. It’s a win-win for everyone.”
https://www.forbes.com/sites/westernbonime/2021/02/14/ricoh-on-how-80-years-of-technology-can-empower-the-future-of-the-workplace/?sh=795a14be3635
Augmented reality? Haha - it's just an app to do video calls, like FaceTime or Google Duo. So you know, it was innovative in 2010.
sounds like people are conflating two different programs. Help Lightning is 3rd party the AR app so techs can get help with visual assistance. It has value but not as useful and people tend to make it sound. If the video quality is good enough it help a tech explain what they might have trouble putting into words. like so many other technologies before it it doesn't always help, but it is better than not having it.
Smart hands is where a tech goes on site to be be the hands of an IT engineer working remotely. We have had limited exposure to it, but has been successful when we did it. Mostly upgrades and virus mitigation. The problem is it takes too much training for the amount of business we've had.
This always seems to be the problem when branching out into new service offerings. We spend a fortune training then there is very little demand
"We build it but they never come "
Smart Hands? “An award winning customer program that uses augmented reality to assist technicians in the field!”
What Innovative technology are you talking about