Thread regarding Ricoh layoffs

Docuware #s Real or Shelfware?

Ever seen first hand how reps bundle unsought stuff into mfp deals to hit targets / spiffs? What's your confidence level that the Docuware 40% increase in business is actually being used by customers?

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| 1360 views | | 3 replies (last )
Post ID: @OP+1a3DdzMu

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Xerox did the same thing for years. Throw in VIPP software that the customer had no idea about. Oh, and that added $99/month to the service plan.

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Post ID: @4rdp+1a3DdzMu

I remember that. Plus all the other non-sense items the customer a lot of times didn’t even ask for. Then Ricoh wonders why the customers fled to other vendors.

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Post ID: @2npa+1a3DdzMu

Remember seeing lots of Fierys thrown out there on machines where the customers had no need for them. Better numbers for reps, years of pain for techs.

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Post ID: @1xef+1a3DdzMu

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