Thread regarding Lowe's Cos. layoffs

When will corporate admit that “Customer Centric” scheduling is a dumpster fire?

I’m waiting (and I’ll admit hoping) for the time when this company finally admits that this “customer centric “ system simply doesn’t work and quietly rids ourselves of this ridiculous waste of time.

I’ve worked for Lowe’s for a while and I yearn for the days when I could simply write a decent, workable schedule for my departments. I knew every associates availability, preferences and abilities and could make sure everyone was scheduled appropriately. I could fix gaps, swap associates when they wanted and make sure that time off requests and absences were addressed in a timely manner. Now? It’s a train wreck that everyone hates that has been forced upon us by corporate nimrods for the sole purpose of saving money, which it doesn’t even do!

Isn’t it ridiculous that we have to deal with a system that is constantly creating scheduling gaps and availability errors while we’re being told that we can’t edit it more than a certain percentage? Do you know the amount of call outs and resignations that this causes? Does this company really think they’re saving money by using a scheduling system that actually DRIVES turnover higher? Is everyone in North Carolina asleep at the wheel?

When does this farce end? When do we go back to sanity? Give the “department supervisors” back their ability to edit the schedule and stop wasting time. Stop making things more difficult in a vain effort to save a few more cents. Wake up and just scrap “customer centric” for real, sane scheduling.

And by the way, stop calling “scheduling coordinators” by that ridiculous title as well. Call them HR, WHICH IS WHAT THEY ARE! I know your egos are brittle, but stop trying to cover up your mistakes. That’s the real issue here. The people at the top are just too worried about admitting when they sc--w up. They want to obscure their errors so they rename positions in a comical attempt to mask them. That’s why we call people department “supervisors” instead of “managers”. Calling the heads of the departments “managers” would simply draw attention to the failure of the restructuring we did four years ago so they’re called “supervisors” instead. Evidently our corporate leaders believe we are so oblivious that we wouldn’t notice that. Isn’t it bizarre that we have people at the top of a multi-billion dollar company making decisions in order to shield their childish egos?

But in the end I don’t really care if corporate can admit their mistakes or not. Just fix them! You’re wasting time and money.

(And I also can’t wait for the automated system that validates this post to edit my insults by putting an asterisk in the middle of them. Does this site really believe that this is somehow helpful? Do you really believe that we don’t know what word is being used? Do you believe that sticking a random character in the middle of the word makes it less offensive somehow? I think this is friggin hilarious.)

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Post ID: @OP+1aEEMg6W

16 replies (most recent on top)

Management does to seem to care supervisors are off being MODs while departments are falling apart due to lack of direction, reliable employees shifts are so messed up and they are trying to cover for call out and supervisors off doing there other duties. Two days off in a row and weekends are non existent making it hard to recover from 9 to 10 hour days. You can be (accidentally) scheduled for close/opens or changes to you schedule without notice. The pay is not great locality and dependability does not account for anything. Lowe’s is not a good. Company to work for the attitude is if you don’t like it we can find someone else. How’s that working for you Lowes? New people who can’t help customers good plan!

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Post ID: @9onk+1aEEMg6W

It’s an excuse to get employees to quit on their own. It’s also a text in corporate America to see how much people will take before they say enough is enough. I walked away twice because of this scheduling format. It is a complete joke and takes away from the home life working crazy different shifts/hours when there are 24 hrs in a day and the store is open the same time every day.

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Post ID: @9ofu+1aEEMg6W

I find it odd that a company that markets/caters itself to the DIY homeowner seemingly wants to push out knowledgeable employees who can help their customers, with inexperienced/part time associates.
Also, just because someone has “retail experience”, does not qualify them to be helpful in the construction/repair supply business.
The scheduling fiasco is simply a move to reduce their one controllable expenditure... labor, period!
Knowledgeable staff who build relationships is the path to success and separating Lowes from HD.

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Post ID: @8cjb+1aEEMg6W

look what we've become....a horrible company run by pissant vultures. But hey the stock is over $200 so keep that champagne flowing (i guess)

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Post ID: @3oct+1aEEMg6W

I just do what I can don’t matter how many people walk out a day that’s their problem.I get paid by the hour Had a lady asked me why we didn’t never have no help so I told her our new motto is do more with less .Less help ,less employees just plain less everything.Also told her to be truthful on the survey bonuses don’t matter

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Post ID: @2yfh+1aEEMg6W

“I ate at the number one restaurant in town.
The manager came over to me and told me about his visit to Lowe’s plumbing
No help, finally went to HD

CUSTOMER at nearby tables joined in
Telling same stories
Only the names change

It embarrassing to work for Lowe’s“

  • TRUTH- the place is a complete embarrasement. It’s why I quit. I was at a family members house and neighbors had shopped at the Lowe’s I worked at. After a couple beers I started hearing the horror stories. One PSE associate sold a window install 10 months before and it still wasn’t complete. The neighbors had ring video of him parking and hiding his car almost a block away and having the Installs office associate walk to the house.

That was the moment I knew the company was a complete train wreck and I didn’t want my name associated with it.

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Post ID: @2pgc+1aEEMg6W

They want you to be miserable. They know the schedule is a joke. They want you to quit so they can hire a low paid dweeb.

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Post ID: @2wta+1aEEMg6W

Corporate doesn’t care if the scheduling matrix makes you unhappy. As a matter of fact they want you to quit. “So, why all of these higher paid employees staying so long? Let’s f*ck their schedules up so they can’t plan anything with their families and get pi---d off .” Corp. is nothing but a-holes now.

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Post ID: @2mxk+1aEEMg6W

I Agree with every one

Corp schedule has an opener at 6am
A mid at 9 am for tools

That’s it, no closer 4 days a week

Theft is out of sight but even worse customers are getting pi---d.
I ate at the number one restaurant in town.
The manager came over to me and told me about his visit to Lowe’s plumbing
No help, finally went to HD

CUSTOMER at nearby tables joined in
Telling same stories
Only the names change

It embarrassing to work for Lowe’s

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Post ID: @2wts+1aEEMg6W

Calling it a dumpster fire is being kind. All of a sudden, specialists are scheduled 1-10 while part timers get prime 8-4 or 10-6 hours.

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Post ID: @1hqi+1aEEMg6W

In a somewhat related context, it's apparent the full timers have to work their schedule around the part timers!

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Post ID: @1vyo+1aEEMg6W

Agree it is an epic fail but that seems to be Lowe's pattern for practically everything they implement these days. Recently I was enjoying my first weekend off in close to 2 months and got a text from my scheduling coordinator stating that there had be schedule changes for that current work week. Had to Log into Kronos only to find out that 4 out of my 5 shifts for that work week were changed. Almost impossible to make any plans outside of work with the schedule constantly changing like this. This is not an isolated occurrence at my store and they have even gone as far as to instruct many of the part timers to check their schedule daily.

Many times you don't even find out your posted schedule got changed until your clocking in and you get the infamous Kronos warning that your attempting to clock in outside of your shift window. I do not blame my scheduling coordinator for any of this as I know he/she is unbelievably hard working and is twisting themself into a pretzel to try to make this work. This issue combined with practically no consistency of total hours per week scheduling is driving a lot of my part timers straight out the door. Personally think the near total lack of consecutive days off is the greatest source of frustration for the full timers.

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Post ID: @1ael+1aEEMg6W

ARE YOU LISTENING Marv & Joe?!?!

Customer Centric Schedule is an EPIC FAILURE!!!

It’s NOT more cost effective, it benefits NO ONE. It’s a detriment to good customer service and sales.

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Post ID: @tws+1aEEMg6W

They never will because they don't care if good employees are leaving in droves. In their mind all they need are part-time/seasonal employees with no skills--as long they can execute all of the programs that they roll out from headquarters, that's all that matters to them. The day of putting a premium on having knowledgeable, full-time employees in the aisles to assist customers with projects is over.

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Post ID: @hxq+1aEEMg6W

It wil end when the two hedge fund investors start to pull their money out of burning platform. Another hint will be when the cat and jammer kids announce their retirement and claim that lowes is on the right path to success and they can depart knowing it is on solid foundation ....

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Post ID: @obo+1aEEMg6W

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