Do you know of any other company where people have been employed for more than five years (in some cases even double that) and they still don't know how to do their work? And not only that, they have survived every layoff in that period and they don't even seem worried at all about any future layoffs? I'd like to understand this, but I can't figure it out.
9 replies (most recent on top)
to the person who was from claims: I hear you! I am there too and a few more people left (quit because they found better jobs) and now their files are being reassigned to the rest of us. Some of them knew for over a month they were leaving and didn't even try to handle claims so now my numbers suck because I have a bunch of overdue files and several pi---d of clients because someone else didn't do their job.
What cracks me up is I heard they won't bring back the overtime pay or event pay because "you are paid to do this job". I am doing the job of like two people now. Either pay me to stay late or shut the fu-k up about me leaving work to do at the end of the day.
How are you still here? What a doosh.
Uh... look at the very top of the company... under current leadership we have shrank in market share year after year... Always someone else's fault or market conditions... ask them about retention in a live setting and they fumble the question... "Uh retention is a tricky thing, customer's are hard to predict..."
No they are not... Give them a consistent and fair price, don't sc--w with price optimization, and give them reliable claims service. NO ONE CARES about points earned to get fake discounts on cr-p they don't need, No one cares that you can get them the same price (or worse) than Costco on their next car.... Sell insurance, harvest the data you can... and stop trying to be a revolutionary titan of multiple industries...
In the claims department they’re worhing every single one of us to death since we’re so short staffed after they laid off too many of us . There’s no more slackers here ! We’re all working double the workload . Maybe before the layoffs there were lazy people but not now. They made this into a sweat shop
It was t meant to be a churn and burn. It meant building something Something that mattered. The golden age of customer service is almost dead with the under 30 crowd. These “lifers” do suck but some of them are really good. Don’t throw the baby out with the bath water. Grow a lot and realize everyone should be respected. But hey this is what Allstate has taught you in a short period of time. These “lifers” had to hold the place up when you churned and burned after 2 years cuz you couldn’t take the heat. You got some skills off Allstate and bailed. Get real get a life. You couldn’t stay 5-10 seconds just in thought let alone 5-10years working for the man. Fidgety britches…get a work ethic
Allstate has enabled compliance instead of performance. If you are comfortable you are keeping someone’s secrets. This place is going to he-l in a hand basket with inept stooges in leadership.
No brains = no worries.
In other words connected!
They're called lifers. And it's not just Allstate, all large corporations have this same phenomenon. If it weren't so frustrating, it'd be fascinating.
People who lack ambition and drive get these cushy corporate jobs and never think twice about their employment again. Everyone else seeks out to better their situation where they can and move on to better opportunities or create new opportunities for themselves when they come around... and sometimes that also means people who aren't lifers end up standing up for themselves and not taking sh-t from corporate management, getting them a ticket to the next layoff train.