Thread regarding Xerox Corp. layoffs

Service Direction?

As far as I understand it, we have Xerox Direct, Authorized Service Providers(ASP), and Third-Party companies tied to Xerox's systems(such as Wings, Call Handling, Parts Management). All provide Xerox device service. Xerox Direct and ASPs can even be in the same area. The ASPs seem to be what GIS used to be(somewhat), and the Third-Party companies seem to take the rural areas. Can anyone make sense of Xerox's Service strategy?

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Post ID: @OP+1aTBIzoF

2 replies (most recent on top)

Xerox Service strategy hinges on Xerox product essentially being non-proprietary hardware. Product will be same as competitors from a serviceability viewpoint, but parts inventory management needs to improve.

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Post ID: @2uoy+1aTBIzoF

After what they did with GIS? Who knows.

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Post ID: @1tut+1aTBIzoF

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