Okay so theyre going to force us to do cold calls to businesses because smb numbers are down? Maybe if someone can get their head out of their a-s and fix B360 so that it doesnt take 4 fu----g hours to process a simple transaction that i barely make any commission on... then maybe we would be more willing to go the extra mile. Why does verizon want to give us broken software and then get mad when we dont want to use it? You dont pay us enough to spend all day on a transaction. I have enough to deal with. My mental health is declining bc everyday i feel worthless. When customers buy phones and we dont have accessories for that device but it was the right device for the customer... so we take a hit on rev, i feel worthless. When i try to sell a tab A but our system gives me and everyone else an error that says "this device cannot be sold in this flow", there goes the measly $200 in my bucket because system failures, i feel worthless. When i get a bad survey because the customers phone didnt activate so they got mad and had to call into care which took too long so they give me a bad survey and everyone loses money, i feel worthless. And then at the end of the month what it all boils down to was YOUR contribution which is based on all of the above failures. Realistically tho, i know that im not failing verizon... Verizon is failing me. They get what they pay for. Goodluck with those SMB calls, dont try too hard, in the end verizon doesnt care about you so why should we care about them?