Thread regarding Verizon Wireless layoffs

SMB Cold calls

Okay so theyre going to force us to do cold calls to businesses because smb numbers are down? Maybe if someone can get their head out of their a-s and fix B360 so that it doesnt take 4 fu----g hours to process a simple transaction that i barely make any commission on... then maybe we would be more willing to go the extra mile. Why does verizon want to give us broken software and then get mad when we dont want to use it? You dont pay us enough to spend all day on a transaction. I have enough to deal with. My mental health is declining bc everyday i feel worthless. When customers buy phones and we dont have accessories for that device but it was the right device for the customer... so we take a hit on rev, i feel worthless. When i try to sell a tab A but our system gives me and everyone else an error that says "this device cannot be sold in this flow", there goes the measly $200 in my bucket because system failures, i feel worthless. When i get a bad survey because the customers phone didnt activate so they got mad and had to call into care which took too long so they give me a bad survey and everyone loses money, i feel worthless. And then at the end of the month what it all boils down to was YOUR contribution which is based on all of the above failures. Realistically tho, i know that im not failing verizon... Verizon is failing me. They get what they pay for. Goodluck with those SMB calls, dont try too hard, in the end verizon doesnt care about you so why should we care about them?

End Rant.

by
| 1443 views | | 12 replies (last )
Post ID: @OP+1aTjlSEW

12 replies (most recent on top)

SMB reps at B2B but assigned to a store working zip codes with an e-code and a quota. Difference is the 1-9 space. They literally do everything BAMs do wo the the pay and incentives. It is ridiculous and they role to the VBG Channel organization which also makes zero sense.

by
|
Post ID: @2pir+1aTjlSEW

SMB reps already have their own quota, they are literally B2B reps. They only hep stores is leads are submitted or if they happen to be in a store on a given day. It’s not like before where their sales went to the store anymore. It’s everyone for themselves now.

by
|
Post ID: @1kha+1aTjlSEW

It’s easy, never BOP, and when people inquire about business accounts veer them away from it and tell them there is no real good reason to give yourself the hassle of my biz. I haven’t done a new business account this year and I used to lead the district in business lines and new accounts. There is no incentive for me to do it so I don’t. Sorry SMB rep, your on your own..

by
|
Post ID: @1hld+1aTjlSEW

The part that annoys me is that they want us to BOP people and if there is a business to put a FAMILY on a business plan. It's not even a business it's just a family that happens to have a business. Fake inflating numbers for nothing.

by
|
Post ID: @1ywn+1aTjlSEW

Ok Bam boy, be sure to get me a retail lead a day and 5 retail activations a week in addition to your Bam duties or you could move to corrective action. Remember your leads need to be actionable which essentially means you need to do everything but actually process the transaction. Devices, plans, accessories, pull thru, insurance everything needs to be already done before you hand it over to retail to process. Non actionable leads can lead to corrective action.

Also, while you are cold calling businesses you need to BOP to discover if any friends or family have personal accounts with other carriers that they can bring over to Verizon. Remember to bop Every customer every time or that could lead to corrective action.

Half of your working day needs to be assisting retail customers in a retail store location but you still need to hit your Bam quota too. Otherwise you could move to corrective action.

Why you may ask does verizon have BAM's working in retail locations, assisting retail customers, while boping business customers for consumer leads for retail when verizon has an entire channel and stores dedicated to consumer accounts...... I don't know either seems like a stupid burden to place on BAM's when their role is business not retail. Especially when you threaten their job over it.

by
|
Post ID: @1jtu+1aTjlSEW

Systems are flawed, compensation is flawed, communication between business and retail is flawed. But i can ASSURE you, as an R2B rep, yes our at risk is higher and not a single person in our channel is hitting it. We have monthly quotas that are double what they were during Black Friday and holiday season pre covid. We’re right there with everyone in retail in how miserable we are and we hate the systems too. #oneteam

by
|
Post ID: @1wty+1aTjlSEW

you use it on a desktop mo--n. We use it on an ipad mini lol so out of touch proves it.

by
|
Post ID: @1nch+1aTjlSEW

I use B360 every single day as a bam.. literally never have issues. Take the time to learn how to use it before you complain.

by
|
Post ID: @1ceo+1aTjlSEW

What irks me is that the r2b person has a higher at risk them us reps. So all the extra work only pays them more. Hard hard is it to have an instore multiplier for SMB not some bs rya.

by
|
Post ID: @jka+1aTjlSEW

Hopefully you stated your concerns in your pulse survey.

by
|
Post ID: @yjn+1aTjlSEW

I get it. You make a lot of really valid complaints. I hope that somebody from leadership is able to open their eyes and take the advice that the frontline is desperately trying to communicate to them. You aren’t worthless tho. Our store has 96% nps and the verbatims of our customers reflect the work we do for them. We can’t always do everything, but we can meet our clients with a smile. Remember that the frontline is what makes up the Verizon brand, and a lot of us are here because we believe in that brand.

by
|
Post ID: @sin+1aTjlSEW

Post a reply

: