Thread regarding CenturyLink layoffs

Will they ever be able to replace some people again?

The company no longer has any comparative advantages on the basis of which it could attract professionals such as those it has driven away or lost through its disregard for employees in general.
They laid off a top expert who selflessly shared knowledge and was a great inspiration to many. I was in disbelief when I heard about it.
Do they really think that this company can easily attract someone like that again?
Perhaps they no longer have the intention of having such quality employees.

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Post ID: @OP+1airrtWr

8 replies (most recent on top)

You are correct. Tech support is now a joke. Very few techs left who have the necessary knowledge to fix every single problem in their central office.

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Post ID: @feom+1airrtWr

You are so right getting rid of top employees and years/talent just can’t be replaced. You probably can’t say their name but it would be nice to know if you could share. Unfortunately that person was not the first nor will they be the last top talent to leave Been here over two decades scad this is the worst I have ever seen it.

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Post ID: @6kah+1airrtWr

They let a guy in our area take vspp. He was younger but wanted out. We ask the boss what we were going to do? He doesn't want to be here so we don't want him. There are others with his skills.

Well, they found out he wasn't replaceable. First, the boss tried having his friend call and ask for help. No go. Then, he had the customer call him. No go. Finally, they had a contractor call and offer him "a short term job" to get him to help. Also a No go. The boss finally called, told him what he wanted and said, name your price. Guy says, you don't have enough money, laughed and hung up.
Their solution was replace a piece of equipment at a cost of 100k because we knew how to work on it. Had several hundred customers out of internet for three weeks. PUC got involved. Then a state representative. Got fined, not sure how much.
They let a 911 tech walk and now every time there is a problem at one of the centers, someone drives four hours to provide service on a two hour response situation. It goes on and on.

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Post ID: @kho+1airrtWr

You pay for what you get! If they want to outsource all the critical jobs to India then let em suffer! So much for the enhanced customer experience! Those provisioners couldn’t even provide valid accurate demarc. You honestly think that the overall customer experience will improve? Please! Now, fix all the ongoing issues both internally and externally and you my friend have a disaster! Wall Street doesn’t buy it and their stock price shows it! Exit left!

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Post ID: @jvj+1airrtWr

LOL NO... I use to get calls from management asking me to help/show the contractors how to do my old job. I would say well, I would be glad to do that for 2 years back pay. Yeah they don't call anymore.

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Post ID: @afj+1airrtWr

When the powers that be were in the process of closing the Centurylink building in New Century, Ks. a question was brought up asking if the company would try and work to retain the talent this building closure would produce. The director's response was disappointing to say the least, "Everyone is replaceable."

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Post ID: @fqn+1airrtWr

Everyone is replaceable. Why not hire 2 people at half the wage he was making, run them into the ground, lay them off or let them burn out to only be replaced again. They've been doing it in alot of industries for a long time now.

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Post ID: @vml+1airrtWr

They don't even know his name, you and your colleagues are the one's in the know. The top looks at it as a cost savings on paper and against the revenue expenditures, they don't look at the revenue generated by efficiency he helped with, OJT he did, his own productivity etc.

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Post ID: @rsj+1airrtWr

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