Just heard from former SGaS co-workers. Today was another round and they are telling them there will, of course, be another one in August.
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Yeah, they like to say 'customer first' but sometimes it feels like you put that into practice at your own peril.
Then they want to know why customers are reducing services or leaving, but they don't seem to want to hear the answers when you tell them.
You can't keep ripping the carpet out from under customers and expect them to stick around long-term.
I haven’t been at sungard for a few years but was there when they were replacing the customer service people who were there for years, knew the clients team for years , knew their recovery strategies and who were great at their job with people in costa rica and then india .. customers def felt the pain of that for sure ... customer service went out the window years ago
Oh no, make no mistake - whatever mo--nic CSPs are left have no idea what's expected of them, because they have no idea what they're doing and no tech background at all. Pune hotdog cart operators stand just as much a chance of getting the job done, and it shows; domestic personnel are adopting the same wheedling tactics pioneered by the Knowledge Park to 'get it done'. A constant supply of promises for other people to fulfill (fulfail?) and band aids make customers go bye-bye. The DCs are ghost towns.
Constantly shuffling customer-facing roles... What could possibly go wrong with that?
@2mzg+1amEJDW3 - in reponse to 'Half these CSP people are paper-shufflers'
Be that as it may, we need qualified staff communicating with the customers. Losing whatever interface we have with the customer is a net loss. I think that's why you're seeing downvotes on your comment. I don't blame the current CSPs for being paper-shufflers. Rather, I think there's been such a shedding of CSPs that the folks servicing the customers are not aware of what is expected of them.
I guess it’s good I’m talking to another provider!!! Time to jump ship!! Abandon Ship Mate!!
Oh, to clarify, I would expect to see more layoffs, personally. I haven't seen nor heard any signs that they're finished with that.
They vary occasionally, but the bigger cuts tend to be every 90 days or so.
What do you expect in 90 days? More layoffs or another chapter filing? Perhaps liquidation?
Doubtful. I think they have to be careful about what they do inside of a 90–day period.
Check back in late July to early August and I'm guessing you might find exactly what you're expecting.
No layoffs in the past 10 days?? Things must be looking up!!
Half these CSP people are paper-shufflers and busy-work makers with no concept of what they're supposed to be doing...so a resounding "meh" to their departure - the little buddies in far-off lands can be clueless for much less money, even at a 3:1 ratio.
Is that POS KR still there?
@1tul+1amEJDW3 CSP team in US and some dco
What teams were hit this time round?
Wait .... KR is still there?
No wonder they’re still spiraling down the toilet
Sucks to work for a POS company not knowing if today will be your last
About 20 people got the hook in North America. Not sure about UK or India.
That's sad. It seems that they keep throwing away the opportunity for real improvements.
@cze+1amEJDW3 Yes unfortunately
Who are the notable folks that got laid off? Is KR, HG, JW, SH still there
It will only continue until the last one turns off the lights :-(
Some of them like to say "customer first" and I guess t sounds good, in a fantasy.
In reality, I tried to practice this approach... and I was laid off.
I'm sure that was just a coincidence.
Many gone. Tons of tribal knowledge disappearing. Some of the names were people trying to make a difference and be very "customer first" oriented.
Yep. They keep the waves outside the 90 day markers for sure. Are they just skirting the standards of having to give advance WARNing? Who knows.
In the end though, you work for SGAS. The warning is pretty much implied by now.
Yes, I just heard the same thing. It is right on time, except it was usually on Tuesdays. I heard there are senior folks in this batch.